You are previewing Public Sector Reform Using Information Technologies.
O'Reilly logo
Public Sector Reform Using Information Technologies

Book Description

Successful delivery of public policy is increasingly dependent upon the effectiveness of information technology and systems. However, reformers must navigate the complex interactions between IT limitations, policy minefields, and complicated organizational networks which make change difficult.Public Sector Reform Using Information Technologies: Transforming Policy into Practice offers an analytical, interdisciplinary examination of electronic governance implementation from theoretical and practical perspectives. Researchers in fields like computer science, information systems, and sociology, and practitioners in policy formulation, implementation, and IT and systems deployment will find useful insights for improving the effectiveness of government services. Successfully transforming public policy using IT will help minimize the political and financial repercussions of failed implementations, meet the increasing expectations of citizens in modern democracies, and shape the public sector of the future.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  5. Foreword
  6. Preface
  7. Section 1: E-Government & Public Sector Transformation Issues and Strategies
    1. Chapter 1: Which Digital State is Now at the Leading Edge?
      1. ABSTRACT
      2. INTRODUCTION
      3. AN INCOMPLETE TRANSFORMATION
      4. THE NEW PRIMACY OF ONLINE POLITICS
      5. THE OBAMA PHENOMENON
      6. THE 2007 ONTARIO AND 2008 FEDERAL CAMPAIGNS ONLINE
      7. POLITICIZING GOVERNMENT’S ONLINE PRESENCE
      8. ADVOCACY WEBSITES
      9. ONLINE SERVICE DELIVERY
      10. FROM E-CONSULTATION TO WEB 2.0
      11. CONCLUSION: LOOKING BACK AND FORWARD
    2. Chapter 2: Policy and Socio-Economic Contexts for IT Based Public Sector Reform in Postcolonial Developing Countries
      1. Abstract
      2. Introduction
      3. BACKGROUND
      4. Understanding The Policy and Socio-economic context for IT Based Public Sector Reform
      5. Future research directions
      6. Conclusion
    3. Chapter 3: Transformation of Management in the Public Sector
      1. Abstract
      2. Introduction
      3. Defining e-Government
      4. Barriers in Implementation of e-Government
      5. Current Status of Strategic e-Government Frameworks Literature
      6. Conclusion
    4. Chapter 4: Information Technology and Resistance to Public Sector Reforms
      1. ABSTRACT
      2. INTRODUCTION
      3. Background
      4. INFORMATION TECHNOLOGY AND PUBLIC SECTOR REFORMS
      5. Future Research Directions
      6. Conclusion
    5. Chapter 5: Government and Inter-Organizational Collaboration as Strategies for Administrative Reform in Mexico
      1. Abstract
      2. INTRODUCTION
      3. Institutional theory, E-Government, and Administrative Reform
      4. Research Design and Methods
      5. Interorganizational e-Government in Mexico
      6. The e-Mexico Program and the Good Government Agenda
      7. Characteristics of the Respondents and their Projects
      8. Final Comments
    6. Chapter 6: An Examination of Global Municipal Government Privacy and Security Policies
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH METHODOLOGY
      5. FINDINGS AND DISCUSSION
      6. CONCLUSION
    7. Chapter 7: ICT and eGovernance
      1. ABSTRACT
      2. Introduction
      3. E-GOVERNANCE and the Social Aspects of Trust
      4. Trust Towards ICT
      5. Handling the Complexity of Trust in ICT
      6. Attribute-based Credentials and e-Participation
      7. Towards a Generic Trust-oriented ICT Deployment Framework
      8. The Role of Open Source Software
      9. PNYKA: Towards the Realization of Trust Oriented e-Participation
      10. Discussion and Further Considerations
    8. Chapter 8: Social Media-based Communities of Practice for Education in Citizenship and Sustainability
      1. Abstract
      2. INTRODUCTION
      3. PUBLIC SECTOR REFORM TOWARDS SUSTAINABILITY
      4. Education for Citizenship and Sustainability
      5. Communities of Practice and Social Media
      6. Communities of practice for education in citizenship and sustainability
      7. Communities of Practice, Educational Effectiveness and Social Efficiency
      8. Future Research Directions
      9. Conclusion
  8. Section 2: Applied E-Government
    1. Chapter 9: An Integrated Information System to Support the Management of World-Widely Spread Educational Resources for the Greek Ministry of Education
      1. ABSTRACT
      2. INTRODUCTION
      3. The Use of Government Resource Management Systems
      4. In General
      5. Results Obtained
      6. Further Work
      7. CONCLUSION
    2. Chapter 10: Evaluating the Use of Structured e-Forum Tools in Consultations on Public Policies
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. RESEARCH METHODOLOGY
      5. PILOT DESCRIPTION
      6. ANALYSIS OF THE DISCUSSION TREE
      7. Quantitative Evaluation
      8. Qualitative Analysis
      9. DISCUSSION
      10. CONCLUSION
      11. APPENDIX
    3. Chapter 11: A New Model for Transparency and e-Participation
      1. Abstract
      2. Introduction
      3. E-Government
      4. Definitions for E-Government
      5. E-Government Evaluation Methods
      6. E-Government in Social Media
      7. Technology Adoption
      8. Individual-Level Models
      9. Digital Divide and Digital Literacy
      10. The New Digital Gap
      11. Perceived Value of Information
      12. A New Framework for e-Participation
      13. Discussion
      14. Conclusion
    4. Chapter 12: Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. HISTORY AND CURRENT SITUATION: TRANSPORTATION IN TURKEY
      4. USE OF INFORMATION TECHNOLOGIES IN LOGISTICS AND TRANSPORTATION
      5. Conclusion
    5. Chapter 13: E-Government Developments in Turkey for Supporting Public Sector Transformation
      1. Abstract
      2. INTRODUCTION
      3. TRANSFORMATIONAL GOVERNMENT
      4. E-GOVERNMENT IN TURKEY AND TURKISH CASE OF GOVERNMENT TRANSFORMATION
      5. EXAMPLES OF RECENT DEVELOPMENTS AS NATIONAL FRAMEWORKS, CENTRAL GOVERNMENT PROJECTS
      6. DISCUSSION: POLICY ORIENTATIONS THAT AFFECT DAILY LIVES OF CITIZENS
      7. SUGGESTIONS FOR FUTURE WORK
      8. CONCLUSION
    6. Chapter 14: Addressing Contextual Influences During ICT Innovation for Public Sector Reform
      1. Abstract
      2. Introduction
      3. Contextualising ICT Innovation: Overview of the Literature
      4. Research Methods
      5. The Greek Taxation Information System (TAXIS)
      6. The Negotiation Space During TAXIS’ Implementation
      7. Discussion
      8. Conclusion
    7. Chapter 15: Administrative Flexibility and Knowledge in Policy Delivery
      1. Abstract
      2. INTRODUCTION
      3. Background
      4. Case Study: Licensing Services
      5. DISCUSSION
      6. Future Research Directions
      7. Conclusion
  9. Section 3: Infrastructure for E-Government
    1. Chapter 16: IT Progress Stage and Management Level Growth in Local Governments
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. IT Progress Stage in Local Government
      5. The Relationship between the IT Progress Stage and the Management Level Model
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    2. Chapter 17: Broadband Infrastructures as a Common Service and the Role of Local Governments
      1. ABSTRACT
      2. Introduction
      3. Broadband as a Common (commodity)
      4. International Experience and Practices/Initiatives
      5. Broadband Business Models
      6. Case Study of a Greek Inter-municipal Company
      7. Summary and Results of Financial Analysis
      8. Assessment of Sustainability
      9. Conclusion
    3. Chapter 18: Service Oriented Architectural Principles for Interoperable and Secure E-government Frameworks
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF PREVIOUS E-GOVERNMENT RESEARCH
      4. GREEK LOCAL GOVERNMENTAL BACKGROUND
      5. THE LGAF FRAMEWORK
      6. LGAF Design and Implementation
      7. THE DIFFERENT ANGLES OF THE LGAF FRAMEWORK
      8. CONCLUSIONS
    4. Chapter 19: Integrating IT Infrastructures in the Public Domain
      1. Abstract
      2. Introduction
      3. Enterprise Application Integration
      4. Critical Success Factors Influencing EAI Adoption in LGAs
      5. Pressure Factors
      6. Case Organisations – LGA_A and LGA_B
      7. Empirical Findings
      8. Discussions and Synthesis of the Results
      9. Conclusion
    5. Chapter 20: Guidelines for Successful Public Internet Access Points (PIAPs) Implementation
      1. ABSTRACT
      2. Introduction
      3. BACKGROUND
      4. Guidelines for successful PIAP IMPLEMENTATıon
      5. Future Research Directions
      6. Conclusion
      7. APPENDIX A: Summary Table of Critical Success Factors
    6. Chapter 21: Data Mining Applications in the Service of e-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MINING USER-GENERATED CONTENT EXPRESSING OPINIONS ABOUT GOVERNMENTAL REGULATIONS
      5. EVALUATING CLASSIFICATION ACCURACY OF POLARITY-LABELED USER OPINIONS
      6. CONCLUSION
  10. Compilation of References
  11. About the Contributors
  12. Index