List of figures and tables

Figures

1.1 You and the rest of humanity 5
1.2 Indicators of change – Middle East and North Africa 10
1.3 Web 2.0 tools in the workplace – accessibility, informality and control 13
3.1 Key to graphs 56
3.2 Accountable government/Security and fundamental rights 57
3.3 Open Government and Regulatory Enforcement/Access to Justice 58
3.4 Access to Justice: Germany and the USA 59
8.1 The continuum of transparency 134
10.1 Social media offers various ways to engage with the targeted audience for a better customer experience 155
10.2 Listening means monitoring what people say about you and what is happening on social media. The conversation about your organisation or brand happens with or without your ...

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