List of figures and tables
Figures
1.1 | You and the rest of humanity | 5 |
1.2 | Indicators of change – Middle East and North Africa | 10 |
1.3 | Web 2.0 tools in the workplace – accessibility, informality and control | 13 |
3.1 | Key to graphs | 56 |
3.2 | Accountable government/Security and fundamental rights | 57 |
3.3 | Open Government and Regulatory Enforcement/Access to Justice | 58 |
3.4 | Access to Justice: Germany and the USA | 59 |
8.1 | The continuum of transparency | 134 |
10.1 | Social media offers various ways to engage with the targeted audience for a better customer experience | 155 |
10.2 | Listening means monitoring what people say about you and what is happening on social media. The conversation about your organisation or brand happens with or without your ... |
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