You are previewing Public Affairs and Administration.
O'Reilly logo
Public Affairs and Administration

Book Description

Effective administration of government and governmental organizations is a crucial part of achieving success in those organizations. To develop and implement best practices, policymakers and leaders must first understand the fundamental tenants and recent advances in public administration. Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications explores the concept of governmental management, public policy, and politics at all levels of organizational governance. With chapters on topics ranging from privacy and surveillance to the impact of new media on political participation, this multi-volume reference work is an important resource for policymakers, government officials, and academicians and students of political science.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editor-in-Chief
    2. Associate Editors
    3. Editorial Advisory Board
  5. Preface
  6. Section 1: Fundamental Concepts and Theories
    1. Chapter 1: Administration
      1. ABSTRACT
      2. WAYS THAT COLLABORATING WITH ADMINISTRATION CAN SUPPORT THE LIBRARY
      3. UNDERSTANDING THE WAYS THAT LIBRARIANS CAN SUPPORT ADMINISTRATION
      4. EXAMPLES OF COLLABORATION BETWEEN LIBRARIANS AND ADMINISTRATORS
      5. GETTING STARTED: BUILDING A COLLABORATIVE RELATIONSHIP WITH YOUR ADMINISTRATION
      6. CONCLUSION
    2. Chapter 2: E-Participation and Citizen Relationship Management in Urban Governance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CIRM APPLICATIONS AND E-PARTICIPATION
      5. DEMOCRATIC E-PARTICIPATION CIRM
      6. RECENT TRENDS AND RESEARCH OPPORTUNITIES
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 3: The Inherent Difficulties and Complexities of Voting Electronically
      1. ABSTRACT
      2. INTRODUCTION
      3. VOTING TECHNOLOGIES
      4. ELECTRONIC VOTING PRESENT STATE
      5. E-VOTING COMPLEXITY
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    4. Chapter 4: E-Government Concept
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. “SPACES OF USE” FOR IT IN GOVERNMENT ACTIVITIES
      5. A HOLISTIC AND ECLECTIC PERSPECTIVE ON E-GOVERNMENT CONCEPT
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    5. Chapter 5: E-Governance as a Paradigm Shift in Public Administration
      1. ABSTRACT
      2. INTRODUCTION
      3. UNDERSTANDING E-GOVERNANCE: SOME THEORETICAL ISSUES
      4. OPPORTUNITIES OF E-GOVERNANCE
      5. THREATS OF E-GOVERNANCE
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    6. Chapter 6: eParticipation in Europe
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EPARTICIPATION IN EUROPE
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    7. Chapter 7: Delineating Three Dimensions of E-Government Success
      1. ABSTRACT
      2. INTRODUCTION
      3. FROM ARPA TO E-GOVERNMENT
      4. THE PROMISE OF E-GOVERNANCE: HOPES AND CURRENT REALITY
      5. EVALUATIVE DIMENSIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. ENDNOTES
    8. Chapter 8: The FUPOL Policy Lifecycle
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS: ADVANCED POLICY MODELS
      5. SOLUTION: THE FUPOL POLICY LIFECYCLE
      6. SOFTWARE MODULES SUPPORTING THE FUPOL FEATURES AND THEIR ASSIGNMENT TO SUBTASKS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    9. Chapter 9: E-Participation for Equity in Low-Income Neighborhoods
      1. ABSTRACT
      2. INTRODUCTION
      3. RECOGNIZING MARGINALIZED COMMUNITIES AND NEIGHBORHOODS IN LOCAL DECISION-MAKING
      4. PARTICIPATION IN THE CITY: DELIMITATING THE RIGHT BALANCE BETWEEN DELIBERATIVE AND REPRESENTATIVE SYSTEMS
      5. ONLINE ENGAGEMENT IN LOCAL DECISION-MAKING
      6. INSTITUTIONAL DESIGN FOR MTWAPA’S E-PARTICIPATION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. NOTE
      10. ACKNOWLEDGMENT
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    10. Chapter 10: Towards an Interactive E-Government System in Sub-Saharan Africa
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: A CONCEPTUAL OVERVIEW
      4. PROSPECTS AND PROBLEMS OF E-GOVERNMENT IN AFRICA
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    11. Chapter 11: The Role of Social Influence and Prior Experience on Citizens' Intention to Continuing to Use E-Government Systems
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. RESEARCH FRAMEWORK AND HYPOTHESIS
      5. 4. DISCUSSION
      6. 5. CONCLUSION, IMPLICATIONS, AND FUTURE RESEARCH
      7. REFERENCES
    12. Chapter 12: Sociopolitical Digital Interactions' Maturity
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. THEORETICAL SETTING
      5. RESEARCH METHODOLOGY
      6. FINDINGS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    13. Chapter 13: Sustainability Governance in Democracies
      1. ABSTRACT
      2. 1. INTRODUCTION: SUSTAINABLE DEVELOPMENT BETWEEN DEMOCRACY AND GOVERNANCE?
      3. 2. GOVERNANCE AND SUSTAINABLE DEVELOPMENT
      4. 3. DEMOCRATIC MODES OF GOVERNING
      5. 4. ANALYTICAL FRAMEWORK: SUSTAINABLE DEVELOPMENTGOVERNANCE IN DEMOCRATIC CONTEXTS
      6. 5. DISCUSSION AND CONCLUSION: DEMOCRACY, GOVERNANCE, AND SUSTAINABLE DEVELOPMENT – THE WAY FORWARD
      7. REFERENCES
    14. Chapter 14: Sustainability of E-Government Success
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT SUCCESS
      4. SUSTAINABILITY IN E-GOVERNMENT
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    15. Chapter 15: Elections and Social Media
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL MEDIA
      4. ELECTION CAMPAIGNS
      5. CONCLUSION
      6. REFERENCES
    16. Chapter 16: E-Government Considerations
      1. ABSTRACT
      2. INTRODUCTION
      3. CONTEXTUAL BACKGROUND
      4. CUSTOMER ORIENTATION
      5. PRODUCTIVE E-GOVERNMENT APPLICATIONS
      6. THE LANGUAGE OF E-GOVERNMENT
      7. A BRIEF HISTORY OF TECHNOLOGY IN GOVERNMENT
      8. AN ANALYSIS OF SOME E-GOVERNMENT APPLICATIONS
      9. PROBLEMS AFFECTING E-GOVERNMENT APPLICATIONS
      10. GOVERNMENTS OPERATING ENVIRONMENT
      11. SOUTH AFRICAN ISSUES
      12. SELF ASSESSMENT OF E-GOVERNMENT ACTIVITIES IN SOUTH AFRICA
      13. E-GOVERNMENT THE SILVER BULLET
      14. SUMMARY
      15. REFERENCES
      16. KEY TERMS AND DEFINITIONS
      17. ENDNOTES
      18. APPENDIX
    17. Chapter 17: Providing Rational and Normative Policy Evaluation with Hedonic Estimation in Developing and Emerging Market Economies
      1. ABSTRACT
      2. INTRODUCTION
      3. CIVIL SOCIETY TRANSITION
      4. CIVIL SOCIETY AND ECONOMIC GROWTH
      5. HEDONIC PRICING AND VALUATION MODELING
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
  7. Section 2: Development and Design Methodologies
    1. Chapter 18: Evaluation and Metrics of E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. DIFFERENT APPROACHES TO EGOV EVALUATION
      4. EUROPE’S MEASUREMENT FRAMEWORKS: FROM ACTION PLAN E-EUROPE 2002 TO DIGITAL AGENDA 2020
      5. DATA ANALYSIS OF EGOV EVALUATION INDICATORS IN EU-27
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 19: Transitioning to Government Shared Services Centres
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. CASE STUDY
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 20: Methodology for Risk Assessment and Costs Associated with Risk Occurrence in E-Government Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. STATE OF THE ART
      4. RISK ASSESSMENT METHODOLOGY
      5. CONCLUSION
      6. FURTHER RESEARCH DIRECTIONS
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    4. Chapter 21: Method and Lessons from Evaluating the Impact of E-Participation Projects in MOMENTUM
      1. ABSTRACT
      2. INTRODUCTION
      3. EVALUATION THEORIES AND FRAMEWORKS TO MEASURE IMPACT
      4. EVALUATION FRAMEWORK
      5. COMPARATIVE ANALYSIS: RESULTS FROM THE IMPACT EVALUATION
      6. MEDIA DEPLOYED TO CONTACT END USERS
      7. INFLUENCE OF TOOLS AND TECHNOLOGIES DEPLOYED ON IMPACT ACHIEVED
      8. INFLUENCE OF PROCESSES SUPPORTED BY THE E-PARTICIPATION SYSTEM ON IMPACT ACHIEVED
      9. INFLUENCE OF TOPICS DISCUSSED AT THE E-PARTICIPATION SYSTEM ON THE IMPACT ACHIEVED
      10. INFLUENCE OF POLICIES UNDERLYING THE E-PARTICIPATION SYSTEM ON IMPACT ACHIEVED
      11. LESSONS LEARNT AND FUTURE RESEARCH DIRECTIONS
      12. ACKNOWLEDGMENT
      13. REFERENCES
      14. ADDITIONAL READING
      15. KEY TERMS AND DEFINITIONS
      16. ENDNOTES
    5. Chapter 22: Competing from a High Cost Economy
      1. ABSTRACT
      2. INTRODUCTION
      3. THE FRAMEWORK FOR PUBLIC POLICY
      4. IMPLEMENTING INNOVATION POLICY: ALTERNATIVE DESIGNS
      5. DILEMMAS IN SHIFTING PUBLIC POLICY
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    6. Chapter 23: Policy Modeling Methodologies
      1. ABSTRACT
      2. INTRODUCTION
      3. OVERVIEW ABOUT POLICY MODELING
      4. TYPES OF EXISTING PROCESS DEFINITIONS
      5. REQUIREMENTS FOR ICT-BASED POLICY MODELING PROCESSES
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    7. Chapter 24: Towards an Integrated Research Framework in Public Policy-Focused Investigations
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CONCEPTUAL ISSUES IN PUBLIC POLICY-FOCUSED RESEARCH
      4. 3. A NEW SYSTEMATIC RESEARCH FRAMEWORK WITH ESPECIAL FOCUS ON SYSTEM CONCEPTUALIZATION
      5. 4. DISCUSSION AND CONCLUSION
      6. REFERENCES
    8. Chapter 25: E-Government Service Research Development
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. RESULTS
      5. DISCUSSION AND CONCLUSION
      6. REFERENCES
      7. APPENDIX
    9. Chapter 26: Leveraging Broadband for e-Government and Development in Africa
      1. ABSTRACT
      2. INTRODUCTION
      3. MARKET FAILURE IN BROADBAND AND GOVERNMENT INTERVENTION
      4. BROADBAND AND E-GOVERNMENT DIFFUSION
      5. METHODOLOGY
      6. INTERNATIONAL COMMUNITY OFFERS OPPORTUNITY TO CONNECT AFRICA
      7. EXTENT OF PROGRESS IN AFRICA’S BROADBAND CONNECTIVITY
      8. CONTRIBUTION OF BROADBAND TO AFRICA’S E-GOVERNMENT & ECONOMIC GROWTH
      9. THE CHALLENGES OF AFRICA’S BROADBAND PENETRATION
      10. THE ROLE GOVERNMENT AND BEST PRACTICES FOR ADDRESSING BROADBAND CHALLENGES
      11. CONCLUSION
      12. REFERENCES
    10. Chapter 27: The Methodology of National Innovation System Analysis
      1. ABSTRACT
      2. INTRODUCTION
      3. THE SYSTEM STRUCTURE-OBJECT ANALYSIS
      4. THE FUNCTIONAL ANALYSIS OF NATIONAL INNOVATION SYSTEM
      5. MAIN AREAS OF ECONOMIC AND INNOVATION POLICY ADDRESSED TO BUILDING OF EFFECTIVE INNOVATION SYSTEM
      6. CONCLUSION AND RECOMMENDATIONS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    11. Chapter 28: The Administrative Policy Quandary in Canada's Health Service Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. THE NATURE OF POLICY
      4. RELATIONSHIP BETWEEN POLICY AND HEALTH INFORMATICS
      5. CHALLENGES EXPERIENCED BY HEALTH SERVICE MANAGERS
      6. HEALTH SERVICE MANAGERS, ADMINISTRATIVE POLICY, AND DECISION MAKING
      7. ADMINISTRATIVE HEALTH POLICY IN CANADA
      8. ADMINISTRATIVE HEALTH POLICY EXPERIENCE IN NOVA SCOTIA, 2007-2012
      9. DISCUSSION
      10. CONCLUSION
      11. ACKNOWLEDGMENT
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
      14. APPENDIX
    12. Chapter 29: E-Government in the OECD
      1. ABSTRACT
      2. INTRODUCTION
      3. A MULTIPLICITY OF E-GOVERNMENT MODELS
      4. NATIONAL AND LOCAL VARIATIONS IN E-GOVERNMENT IN THE OECD
      5. E-GOVERNMENT AND DIGITAL DIVIDES
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    13. Chapter 30: Rethinking E-Government Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. CONCEPTUAL FRAMEWORK
      5. RESEARCH METHODOLOGY
      6. DATA ANALYSIS AND RESULTS
      7. DISCUSSION
      8. CONCLUSION
      9. REFERENCES
      10. APPENDIX
  8. Section 3: Tools and Technologies
    1. Chapter 31: E-Guidelines for the Effectiveness of E-Government Process
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. MAIN THRUST
      5. FUTURE DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READINGS
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    2. Chapter 32: Medicare and Medicaid Services Online
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EMPIRICAL MODEL: DATA AND METHODS
      5. FINDINGS AND DISCUSSION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 33: Government-With-You
      1. ABSTRACT
      2. INTRODUCTION
      3. FUTURE TRENDS
      4. CONCLUSION
      5. REFERENCES
      6. ADDITIONAL READING
      7. KEY TERMS AND DEFINITIONS
    4. Chapter 34: Government Services in Outlying Regions
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RELATED WORK
      4. 3. CONCEPTUAL FRAMEWORK
      5. 4. RESULTS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    5. Chapter 35: M-Powering
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BENEFITS AND OUTCOMES OF M-GOVERNMENT
      5. MPESA: A PLATFORM FOR INNOVATION
      6. GOING TOWARDS A CASHLESS ECONOMY WITH MPESA
      7. MAXIMIZING PARTICIPATION: DESIGNING MPESA FOR THE POOR
      8. MPESA AS A MODEL FOR E-GOVERNANCE IN KENYA
      9. TRANSPARENCY AND FIGHTING CORRUPTION USING MPESA
      10. DISCUSSIONS AND RECOMMENDATIONS
      11. FUTURE RESEARCH DIRECTIONS
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
    6. Chapter 36: Public Policy Makers
      1. ABSTRACT
      2. INTRODUCTION
      3. EXPORT DEVELOPMENT IN SUB-SAHARAN AFRICA
      4. EXPORT PROMOTION PROGRAMMES IN THE AFRICAN CONTEXT
      5. LITERATURE REVIEW-EXPORT PROMOTION PROGRAMMES
      6. IMPORTANCE OF EXPORT PROMOTION PROGRAMMES
      7. THE RELATIONSHIP BETWEEN EXPORT PROMOTION PROGRAMMES AND EXPORT PERFORMANCE
      8. THE EFFECT OF EXPORT MARKETING MIX STRATEGY ON EXPORT PROMOTION
      9. DISCUSSION
      10. IMPLICATION FOR MANAGERS
      11. IMPLICATION FOR PUBLIC POLICY MAKERS
      12. CONCLUSION
      13. ABBREVIATIONS
      14. REFERENCES
      15. KEY TERMS AND DEFINITIONS
    7. Chapter 37: Authentication Mechanisms for E-Voting
      1. ABSTRACT
      2. INTRODUCTION
      3. E-VOTING SYSTEMS
      4. AUTHENTICATION METHODS
      5. E-VOTING EXPERIENCES AROUND THE WORLD
      6. CONCLUSION AND FUTURE WORK
      7. REFERENCES
    8. Chapter 38: Electronic and Mobile G2C Services
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE: ELECTRONIC AND MOBILE GOVERNMENT BACKGROUND
      4. PROJECTS AND STUDIES REVIEW
      5. STUDY: METHODOLOGY AND RESULTS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
    9. Chapter 39: Mobile Government in Jordan
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. RESEARCH METHODS
      5. 4. RESULTS
      6. 5. CONCLUSION AND RECOMMENDATIONS
      7. 6. FURTHER RESEARCH
      8. REFERENCES
    10. Chapter 40: Model Driven Integration of Heterogeneous Software Artifacts in Service Oriented Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. CLOUD AND UBIQUITOUS: ADMINISTRATION PROBLEM
      4. A HOMOGENEOUS REPRESENTATION OF THE EXECUTION ENVIRONMENT FOR THE ADMINISTRATION
      5. ABSTRACTION APPROACH
      6. IMPLEMENTATION AND EXPERIMENTATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    11. Chapter 41: Industry-Led Standardization as Private Governance?
      1. ABSTRACT
      2. INTRODUCTION
      3. GOVERNING THROUGH STANDARDS
      4. DIGITAL VIDEO BROADCASTING STANDARDIZATION
      5. CONCLUSION
      6. ACKNOWLEDGMENT
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    12. Chapter 42: Cloud Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. IT GOVERNANCE FRAMEWORKS: LEGAL, PUBLIC POLICIES, AND THE CLOUD
      5. LEGAL AND PUBLIC POLICY ASPECTS OF CLOUD COMPUTING (WHICH)
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    13. Chapter 43: Towards Healthy Public Policy
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. GEOSPATIAL ANALYSIS FOR PUBLIC HEALTH AND FOOD SYSTEMS DECISION-MAKING
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    14. Chapter 44: Towards a Successful E-Government Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH METHOD, QUESTIONS, PROCESS AND LIMITATION
      4. CONCEPTS DEVELOPMENT
      5. RESEARCH FINDINGS
      6. CONCEPTUAL MODEL
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. APPENDIX A
      12. APPENDIX B:
    15. Chapter 45: E-Government in Namibia
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. FINDINGS AND DISCUSSION
      5. 4. E-GOVERNMENT IMPLEMENTATION
      6. 5. SUMMARY AND RECOMMENDATIONS
      7. 6. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    16. Chapter 46: Rule-Based Domain-Specific Modeling for E-Government Service Transactions
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DOMAIN SPECIFIC PROCESS-SERVICE MODELING INTEGRATION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    17. Chapter 47: E-Government Adoption in the UK
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH MOTIVATION AND GAP
      4. THEORETICAL FOUNDATION
      5. RESEARCH APPROACH AND METHODS
      6. CASE DESCRIPTION
      7. DISCUSSION AND ANALYSIS OF XBRL ADOPTION PROCESS: CH CONTEXT
      8. RESEARCH FINDINGS
      9. RESEARCH IMPLICATIONS
      10. RESEARCH RECOMMENDATIONS AND FUTURE RESEARCH
      11. REFERENCES
      12. ENDNOTES
      13. APPENDIX A
      14. APPENDIX B
      15. APPENDIX C
      16. APPENDIX D: FUNDAMENTALS OF XBRL
    18. Chapter 48: Investigating Factors Inhibiting e-Government Adoption in Developing Countries
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. E-GOVERNMENT IN LOCAL GOVERNMENT: THE PAKISTAN CONTEXT
      4. 3. FACTORS INHIBITING E-GOVERNMENT ADOPTION IN PAKISTAN: A CONCEPTUAL PERSPECTIVE
      5. 4. A PROPOSED INTEGRATED LOCAL GOVERNMENT ARCHITECTURE
      6. 5. RESEARCH METHODOLOGY
      7. 6. CASE STUDY ORGANISATIONS AND FINDINGS
      8. 7. DISCUSSIONS
      9. 8. CONCLUSION AND LIMITATIONS
      10. REFERENCES
      11. APPENDIX: INTERVIEW AGENDA QUESTIONNAIRE SECTIONS
  9. Section 4: Utilization and Application
    1. Chapter 49: NARA
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    2. Chapter 50: E-Government Adoption and Implementation in Oman
      1. ABSTRACT
      2. INTRODUCTION
      3. THE E-GOVERNMENT INITIATIVE IN OMAN
      4. THE FORCES DRIVING THE ADOPTION OF E-GOVERNMENT IN OMAN
      5. THE PROBLEM: STALLING OF THE IMPLEMENTATION
      6. FINDINGS AND DISCUSSION
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTE
    3. Chapter 51: Innovating and Serving the Poor with Antiretroviral Drug Systems
      1. EXECUTIVE SUMMARY
      2. ORGANIZATIONAL BACKGROUND
      3. OVERVIEW OF WORLD AIDS
      4. OVERVIEW OF HIV IN BRAZIL
      5. INNOVATION AND THE PHARMACEUTICAL INDUSTRY IN BRAZIL
      6. INTELLECTUAL PROPERTY/PATENT MEDICINES
      7. METHODOLOGY
      8. CONCLUSION
      9. REFERENCES
      10. ENDNOTES
    4. Chapter 52: Adoption of E-Government in Africa
      1. ABSTRACT
      2. INTRODUCTION
      3. CURRENT E-GOVERNMENT STATUS IN AFRICA
      4. STUDY AIM AND OBJECTIVES
      5. METHODOLOGY
      6. LIMITATION OF THE STUDY
      7. BENEFITS OF E-GOVERNMENT SERVICES
      8. E-GOVERNMENT DELIVERY MODELS
      9. BENCHMARKING E-GOVERNMENT
      10. E-GOVERNMENT READINESS
      11. E-GOVERNMENT INITIATIVES IN AFRICA
      12. CHALLENGES AND BARRIERS TO E-GOVERNMENT ADOPTION
      13. THE ROLE OF LIBRARIES IN E-GOVERNMENT
      14. CONCLUSION AND RECOMMENDATIONS
      15. REFERENCES
      16. ADDITIONAL READING
      17. KEY TERMS AND DEFINITIONS
    5. Chapter 53: Comparing E-Government Research in Developed vs. Emerging Economies
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW ON BIBLIOMETRIC STUDIES
      4. EMPIRICAL ANALYSIS OF RESEARCH IN THE FIELD OF E-GOVERNMENT
      5. DISCUSSION AND CONCLUSION
      6. ACKNOWLEDGMENT
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
      10. APPENDIX 1
      11. APPENDIX 2
    6. Chapter 54: Developing a Citizen-Centric eGovernment Model for Developing Countries
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
      4. REFERENCES
      5. KEY TERMS AND DEFINITIONS
    7. Chapter 55: An Investigation of the Critical Factors for Evaluating the Public Value of e-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. DEVELOPMENTS OF E-GOVERNMENT IN SRI LANKA
      4. PUBLIC VALUE OF E-GOVERNMENT
      5. RESEARCH DESIGN
      6. RESEARCH FINDINGS AND DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    8. Chapter 56: Assessing E-Government Success Strategies using Internet Search Data
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MOVING TOWARD A NEW OPTION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    9. Chapter 57: E-Government in Less Developed Countries
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT IN LESS DEVELOPED COUNTRIES
      4. E-GOVERNMENT IN THE ARABIC AND GULF COUNTRIES
      5. SELECTED E-GOVERNMENT CASES
      6. CONCLUSION
      7. REFERENCES
      8. ENDNOTES
    10. Chapter 58: The Case of the Mexican Mobile Government Measurement and Examples
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH DESIGN AND METHOD
      5. MAIN FINDINGS: MEXICAN GOVERNMENT MOBILE APPS
      6. SOME CASE STUDIES OF MEXICAN MOBILE APPS
      7. FUTURE RESEARCH
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    11. Chapter 59: The Effect of Trust on the Continuance Intention of E-Filing Usage
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. MAIN FOCUS OF THE CHAPTER
      6. STRATEGIES FOR SUCCESSFUL ADOPTION OF E-GOVERNMENT SERVICES
      7. BENEFITS OF E-GOVERNMENT ADOPTION
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    12. Chapter 60: Taxonomy of IT Intangible Assets for Public Administration Based on the Electronic Government Maturity Model in Uruguay
      1. ABSTRACT
      2. INTRODUCTION
      3. INTANGIBLE ASSETS
      4. THE IMPORTANCE OF IT INTANGIBLE ASSETS
      5. BUILDING A TAXONOMY OF INTANGIBLE IT ASSETS
      6. RELATIONSHIP MODEL: TAXONOMY – EXPANDED TAXONOMY INDICATORS
      7. CURRENT AND FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    13. Chapter 61: Greek Politicians and the Use of Online Technologies for Citizen Engagement
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. METHODOLOGY
      5. 4. RESULTS
      6. 5. DISCUSSION
      7. 6. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    14. Chapter 62: E-Government Diffusion
      1. ABSTRACT
      2. INTRODUCTION
      3. REFERENCES
    15. Chapter 63: Applying Gap Model for Bringing Effectiveness to e-Government Services
      1. ABSTRACT
      2. 1. INTRODUCTION AND BACKGROUND
      3. 2. SERVICE QUALITY EVALUATION: GAP ASSESSMENT APPROACH
      4. 3. LEVELS OF SERVICE DISCREPANCIES
      5. 4. CASE: NATIONAL E-GOVERNANCE PLAN (NEGP) INDIA
      6. 5. APPLYING GAP MODEL FOR E-GOVERNANCE SERVICES
      7. 6. DISCUSSION
      8. 7. CONCLUSION
      9. REFERENCES
    16. Chapter 64: Evolving In Step or Poles Apart?
      1. ABSTRACT
      2. INTRODUCTION
      3. RESULTS
      4. CONCLUSION
      5. REFERENCES
      6. ENDNOTES
      7. APPENDIX
    17. Chapter 65: Relations among Actors in Governmental Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. ELECTRONIC GOVERNMENT AND MOBILE GOVERNMENT
      4. METHODOLOGICAL APPROACH
      5. PARANÁ mGOV
      6. DISCUSSION AND INTERPRETATION
      7. CONCLUSION
      8. REFERENCES
      9. ENDNOTES
    18. Chapter 66: Factors Influencing Citizen Adoption of E-Government in Developing Countries
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. OVERVIEW OF THE TECHNOLOGY ACCEPTANCE MODEL (TAM)
      5. RESEARCH MODEL AND HYPOTHESES DEVELOPMENT
      6. METHODOLOGY
      7. FINDINGS AND RESULTS OF HYPOTHESES TESTING
      8. DISCUSSION
      9. CONCLUSION
      10. ACKNOWLEDGMENT
      11. REFERENCES
      12. APPENDIX: SURVEY ITEMS
    19. Chapter 67: Online Election Campaigning
      1. ABSTRACT
      2. INTRODUCTION
      3. POLITICAL COMMUNICATION AND ELECTIONS ONLINE
      4. METHODOLOGY
      5. ONLINE CAMPAIGNING IN FRANCE 2012: UNDERSTANDING THE SUPPLY SIDE
      6. ONLINE INFORMATION SEEKING AND VOTER DECISION MAKING: UNDERSTANDING DEMAND
      7. SUPPLY VS. DEMAND: UNDERSTANDING CAMPAIGN ENVIRONMENTS
      8. FUTURE RESEARCH
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
      11. ENDNOTES
      12. APPENDIX
    20. Chapter 68: One-Stop Government Portals
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RESEARCH DESIGN
      4. 3. FINDINGS OF THE LITERATURE REVIEW
      5. 4. DISCUSSION
      6. 5. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ENDNOTES
    21. Chapter 69: Using Presidential Popularity for Understanding the Relationship between President Bush and Congressional Republicans' Online Campaigning
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LIMITATIONS OF PREVIOUS RESEARCH
      5. SCOPE AND METHODOLOGY
      6. HYPOTHESES
      7. RESULTS
      8. DISCUSSION
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    22. Chapter 70: Gate-Keeping and News-Seeking in Print and Online Outlets
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. TEXTUAL PATTERNS IN GATE-KEEPING VS. NEWS-SEEKING ARTICLES
      6. TEXTUAL PATTERNS IN GATE-KEEPING VS. NEWS-SKEEING IN ELITE AND REGIONAL OUTLETS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
  10. Section 5: Organizational and Social Implications
    1. Chapter 71: Empowering Citizens
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT RESEARCH AND PARTICIPATORY MEDIA SCHOLARSHIP
      4. METHODOLOGY
      5. SIGNIFICANCE OF ISSUES
      6. SECTION 2: EMPOWERED CITIZENS – IN CIVIL SOCIETY
      7. RECALIBRATING GOVERNMENT ADMINISTRATION AND VALUES
      8. CLEAN ENERGY LEGISLATION: A SUCCESSFUL CONSERVATIVE CONSULTATION MODEL
      9. CO-CREATION: THE “DIGITAL CULTURE PUBLIC SPHERE” DEVELOPS A SUBMISSION PAPER
      10. CONCLUSION
      11. RECOMMENDATIONS AND FUTURE RESEARCH DIRECTIONS
      12. REFERENCES
    2. Chapter 72: Factors Influencing Online Poll Participation
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. RESULTS
      6. CONCLUSION AND DISCUSSION
      7. LIMITATIONS AND SUGGESTIONS FOR FUTURE RESEARCH
      8. REFERENCES
    3. Chapter 73: Drivers, Benefits, and Challenges of Knowledge Management in Electronic Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND CONTEXT OF STUDY
      4. RESEARCH METHODOLOGY
      5. DATA ANALYSIS AND DISCUSSION
      6. RESEARCH FINDINGS AND IMPLICATIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    4. Chapter 74: E-Participation Behavioral in E-Government in Malaysia
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT SERVICES IN MALAYSIA
      4. PARTICIPATION BEHAVIORAL
      5. RELATED THEORIES AND FRAMEWORKS
      6. PROPOSED APPROACH
      7. CONCLUSION
      8. FUTURE RESEARCH
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    5. Chapter 75: E-Government in Public Administration in Africa
      1. ABSTRACT
      2. INTRODUCTION
      3. TECHNOLOGICAL CHANGE: THE SYSTEMIC CONTEXT OF E-GOVERNMENT
      4. THE NEW TECHNO-ECONOMIC REGIME AND E-GOVERNMENT IN AFRICA
      5. E-GOVERNMENT IN AFRICA
      6. TECHNOLOGY-INDUCED GOVERNANCE AND PUBLIC ADMINISTRATION IN SUB-SAHARAN AFRICA
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    6. Chapter 76: Intention to Use E-Government Websites among Universiti Sains Malaysia (USM) Students
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF LITERATURE AND HYPOTHESES DEVELOPMENT
      4. METHODOLOGY
      5. ANALYSIS AND RESULTS
      6. DISCUSSION AND IMPLICATIONS
      7. IMPLICATIONS AND CONCLUSION
      8. REFERENCES
    7. Chapter 77: A Positive Hegemony?
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. TESTING E-GOVERNANCE WITHIN EDUCATIONAL SYSTEMS IN DEVELOPED SYSTEMS
      5. EMPLOYING BENCHMARKING BY ACADEMIA
      6. CHALLENGES
      7. OPPORTUNITIES
      8. WAY FORWARD
      9. LESSONS FOR THE DEVELOPING WORLD
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
      12. REFERENCES
    8. Chapter 78: Ensuring Continued Usage of an E-Government Service in Malaysia
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. RESEARCH METHOD
      6. DATA ANALYSIS
      7. DISCUSSION
      8. LIMITATION AND SUGGESTION FOR FUTURE RESEARCH
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    9. Chapter 79: E-Government and Public Service Delivery
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CONTEXT
      4. 3. HYPOTHESIS
      5. 4. RESEARCH METHODS AND DATA
      6. 5. RESULTS AND DISCUSSION
      7. 6. CONCLUSION, LIMITATIONS, AND FUTURE RESEARCH
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    10. Chapter 80: The Efficiency of India's Cities
      1. ABSTRACT
      2. INTRODUCTION
      3. OBJECTIVES AND SCOPE
      4. INSTITUTIONAL ARRANGEMENTS FOR LAND USE IN INDIA’S CITIES
      5. GAPS IN THE LITERATURE
      6. METHODOLOGY
      7. EMPIRICAL WORK
      8. EFFICIENCY OF INDIAN CITIES
      9. POLICY IMPLICATIONS
      10. CONCLUDING REMARKS
      11. ACKNOWLEDGMENT
      12. REFERENCES
      13. ENDNOTES
    11. Chapter 81: Assessing Jordan's e-Government Maturity Level
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT INITIATIVE IN JORDAN
      4. THE PROBLEM AND THE RESEARCH OPPORTUNITY
      5. RESEARCH APPROACH
      6. RESEARCH PHASES
      7. THEORETICAL FRAMEWORK OF E-GOVERNMENT IMPLEMENTATION
      8. DATA ANALYSIS AND PRELIMINARY FINDINGS
      9. DISCUSSION
      10. CONCLUSION AND FUTURE WORK
      11. REFERENCES
    12. Chapter 82: Campaigning Online, Locally
      1. ABSTRACT
      2. INTRODUCTION
      3. ONLINE POLITICAL CAMPAIGNING
      4. INTERNET USAGE IN LOW-VISIBILITY POLITICAL CAMPAIGNS
      5. METHODOLOGY
      6. SELECTION OF WEBSITES
      7. DATA COLLECTION: CANDIDATE WEBSITE SEARCH
      8. DATA COLLECTION: INTERVIEWS
      9. DATA COLLECTION: STRUCTURAL AND SOCIO-ECONOMIC VARIABLES
      10. FINDINGS
      11. DISCUSSION AND CONCLUSION
      12. REFERENCES
      13. ENDNOTES
    13. Chapter 83: Evaluation of Organizational E-Government Readiness in the Public Sector
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. FRAMEWORK FOR EVALUATING ORGANIZATIONAL E-GOVERNMENT READINESS
      5. 4. DISCUSSION
      6. 5. CONCLUSION AND IMPLICATIONS
      7. REFERENCES
    14. Chapter 84: Social Media and Youth Interest in Politics in Kenya
      1. ABSTRACT
      2. INTRODUCTION
      3. THE PLACE OF THE YOUTH ON THE POLITICAL LANDSCAPE OF KENYA
      4. SOCIAL MEDIA AS A POLITICAL TOOL OF COMMUNICATION
      5. SOCIAL MEDIA, NEW THREATS
      6. THEORETICAL FRAMEWORK
      7. METHODOLOGY
      8. FINDINGS
      9. POLITICAL CONTENT IN YOUTH DISCUSSIONS IN SOCIAL MEDIA
      10. SIGNIFICANCE OF FACEBOOK AS A SOURCE OF POLITICAL INFORMATION FOR THE YOUTH
      11. TRENDS IN YOUTH RELIANCE ON SOCIAL MEDIA FOR POLITICAL INFORMATION
      12. CONCLUSION
      13. REFERENCES
    15. Chapter 85: Online Health Information
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PUBLIC POLICIES IN SUPPORT OF CAREGIVER NEEDS
      5. EMPIRICAL MODEL: DATA AND METHODS
      6. FINDINGS AND DISCUSSION
      7. READING ABOUT OTHER’S HEALTH EXPERIENCES ONLINE
      8. DOWNLOADING INSURANCE FORMS OR APPLYING FOR INSURANCE ONLINE
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    16. Chapter 86: User Acceptance of eGovernment Services
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH MODEL AND HYPOTHESES
      5. METHODOLOGY
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    17. Chapter 87: Language Policy Argumentation and Rhetoric, Pre- and Post-9/11
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SUMMARY OF COMPUTER CONTENT ANALYSIS FINDINGS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  11. Section 6: Managerial Impact
    1. Chapter 88: E-Government Innovations and Work Transformations
      1. ABSTRACT
      2. INTRODUCTION
      3. EMPIRICAL RESULTS: THE INTRODUCTION OF THE ERS IN AN ORGANIZATION'S AREA
      4. DISCUSSION
      5. CONCLUSION
      6. REFERENCES
      7. APPENDIX
    2. Chapter 89: Building Sound Foundations for Smart City Government
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH QUESTIONS
      5. METHODOLOGY
      6. FINDINGS
      7. THE FACILITATING ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES
      8. SERVING THE NEEDS OF CITIZENS AND COMMUNITIES
      9. OPENNESS AND TRANSPARENCY IN GOVERNMENT
      10. INTERNAL EFFICIENCY AND EFFECTIVENESS (IEE)
      11. PROCESS, SERVICE, INFORMATION, AND INFRASTRUCTURE INTEGRATION
      12. SUSTAINABILITY, ATTRACTIVENESS, AND “LIVABILITY” OF THE URBAN SPACE
      13. DISCUSSION
      14. CONCLUSION
      15. REFERENCES
    3. Chapter 90: Social Media and e-Participation
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. DEFINITION OF THE TERM “e-PARTICIPATION”
      4. 3. CHALLENGES INHERENT TO THE USE OF SOCIAL MEDIA FOR PUBLIC PARTICIPATION PROJECTS
      5. 4. AN INNOVATIVE GOOD PRACTICES SOLUTION
      6. 5. CONCLUSION
      7. 6. LIMITATIONS AND FUTURE RESEARCH
      8. REFERENCES
      9. ENDNOTES
    4. Chapter 91: Cultural Policy, Administration, and Info-Communication Landscape
      1. ABSTRACT
      2. 1. INTRODUCTION: CULTURAL ORGANIZATION SYSTEMS IN CLOUD COMPUTING SERVICES
      3. 2. INFO-COMMUNICATION GLOBALIZATION: NEW TECHNOLOGIES IN CULTURAL MANAGEMENT AND ADMINISTRATION SYSTEMS
      4. 3. INFO-COMMUNICATION LANDSCAPE AND THE DIGITALIZATION OF CULTURAL GOODS (PRODUCTS AND SERVICES)
      5. 4. CULTURAL MANAGEMENT AND ADMINISTRATION: A DIGITAL REVOLUTION IN CULTURAL AND HERITAGE ORGANISATIONS AND INSTITUTIONS
      6. 5. A DYNAMIC CULTURAL MANAGEMENT MODEL: INFO-COMMUNICATION CULTURAL MANAGEMENT (ICCM)
      7. 6. CONCLUSION: CULTURAL POLICY, MANAGEMENT AND ADMINISTRATION IN CULTURAL AND ECONOMIC CRISIS
      8. REFERENCES
    5. Chapter 92: A Spatial Analysis of Male and Female Unemployment in the USA
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF THE LITERATURE
      4. DATA
      5. METHODOLOGY
      6. RESULTS
      7. DISCUSSION
      8. CONCLUSION
      9. REFERENCES
      10. ENDNOTES
  12. Section 7: Critical Issues
    1. Chapter 93: Understanding E-Governance
      1. ABSTRACT
      2. INTRODUCTION
      3. UNDERSTANDING E-GOVERNANCE: SOME THEORETICAL ISSUES
      4. BENEFITS AND POTENTIALS: E-GOVERNANCE AS A CATALYST FOR DEVELOPMENT
      5. RISKS AND CHALLENGES: NEED FOR A CAUTIOUS STEP
      6. CONCLUSION
      7. REFERENCES
      8. ENDNOTES
    2. Chapter 94: Evolving Local E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. E-GOVERNMENT IN THE AUSTRALIAN FEDERAL CONTEXT
      5. A COHESIVE E-GOVERNMENT POLICY APPROACH
      6. FUTURE DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 95: Influential Greek Political Blogs
      1. ABSTRACT
      2. INTRODUCTION
      3. BLOGS’ COMMUNICATION TOOLS
      4. INFLUENCE
      5. E-PARTICIPATION
      6. METHODOLOGY
      7. FINDINGS
      8. CONCLUSION
      9. REFERENCES
    4. Chapter 96: Realizing E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. DEFINITIONS AND CONCEPTUALIZATIONS
      4. TRACING THE HISTORY OF E-GOVERNMENT
      5. E-GOVERNANCE: EXPLAINING THE GAP BETWEEN EXPECTATIONS AND THE CHALLENGES OF PRACTICE
      6. CRITICAL FACTORS IN E-GOVERNMENT SUCCESS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    5. Chapter 97: Toward a Theory of E-Government Interorganizational Collaboration
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODS AND DATA
      5. AN INITIAL THEORY OF CROSS-BOUNDARY COLLABORATION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    6. Chapter 98: E-Government in Australia
      1. ABSTRACT
      2. 1.0 INTRODUCTION
      3. 2.0 ELECTRONIC GOVERNMENT AND THE AUSTRALIAN GOVERNMENT STRUCTURE
      4. 3.0 OPPORTUNITIES AND CHALLENGES OF E-GOVERNMENT
      5. 4.0 GLOBAL ADOPTION OF E-GOVERNMENT
      6. 5.0 INTERNET ACCESSIBILITY AND STATE OF ELECTRONIC GOVERNMENT IN AUSTRALIA
      7. 6.0 RESEARCH METHODOLOGY
      8. 7.0 FINDINGS AND DISCUSSION
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    7. Chapter 99: Towards a Multi-Agent-Based Tool for the Analysis of the Social Production and Management Processes in an Urban Ecosystem
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THE SOCIAL PRODUCTION AND MANAGEMENT PROCESSES IN AN URBAN ECOSYSTEM
      4. 3. THE URBAN VEGETABLE GARDEN OF THE SAN JERÓNIMO PARK (SJVG) (SEVILLE/SPAIN)
      5. 4. THE JACAMO FRAMEWORK AND RELATED TOOLS
      6. 5. MODELING THE SJVG SOCIAL ORGANIZATION IN JACAMO: THE INTEGRATION OF ORGANIZATIONAL, REGULATORY, COMMUNICATION AND PHYSICAL ARTIFACTS
      7. 6. RELATED WORK AND ADDITIONAL READING
      8. 7. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
      11. ENDNOTES
    8. Chapter 100: Behavioral Intention towards E-Government in Malaysia
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. ATTITUDE TOWARDS COMPUTERS (ATCUS)
      5. EMPIRICAL METHODOLOGY
      6. DATA ANALYSIS AND RESULTS
      7. THE STRUCTURAL MODEL
      8. DISCUSSIONS
      9. LIMITATION OF STUDY
      10. CONCLUSION AND FUTURE WORKS
      11. REFERENCES
    9. Chapter 101: Evaluating the Validity of IS Success Models for the Electronic Government Research
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. THEORETICAL BACKGROUND
      5. RESEARCH METHODOLOGY
      6. RESEARCH FINDINGS
      7. DISCUSSION
      8. IMPLICATIONS FOR THEORY AND PRACTICE
      9. CONCLUSION
      10. LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
      11. REFERENCES
    10. Chapter 102: Electronic Medical Records and Public Perceptions
      1. ABSTRACT
      2. INTRODUCTION
      3. PUBLIC VIEWS ON ELECTRONIC MEDICAL RECORDS
      4. DELIBERATIVE POLLING MODEL AND STUDY METHODS
      5. RESULTS
      6. DISCUSSION
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ENDNOTES
    11. Chapter 103: A Comparative Study of Governmental One-Stop Portals for Public Service Delivery
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. PRACTICAL CONTEXT
      4. 3. LITERATURE REVIEW
      5. 4. OBJECTIVES AND METHODOLOGY OF USABILITY STUDY
      6. 5. FINDINGS FROM THE USABILITY STUDY
      7. 6. CRITICAL REFLECTION
      8. 7. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. ENDNOTES
    12. Chapter 104: Implementation of E-Government and Reforms in Public Administrations in Crisis Periods
      1. ABSTRACT
      2. INTRODUCTION
      3. A SCIENTOMETRIC APPROACH IN E-GOVERNMENT RESEARCH
      4. SCIENTOMETRIC METHODOLOGY
      5. RESEARCH METHODOLOGY
      6. ANALYSIS OF RESULTS
      7. CONCLUSION AND DISCUSSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    13. Chapter 105: E-Government Portal Updates' Evaluation
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. DOMAIN STUDY
      5. 4. RESULTS AND FUTURE THOUGHTS
      6. REFERENCES
    14. Chapter 106: The Arts as Public Service
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. LITERATURE REVIEW
      5. FINDINGS: ARTS AND MENTAL HEALTH
      6. REFERENCES
    15. Chapter 107: A Europe Wide Web?
      1. ABSTRACT
      2. INTRODUCTION: POLITICAL PARTIES IN THE DIGITAL AGE
      3. ONLINE CAMPAIGNING IN THE 2009 EUROPEAN PARLIAMENT ELECTION
      4. RESEARCH HYPOTHESES AND METHODOLOGY
      5. FINDINGS
      6. DISCUSSION
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
      11. APPENDIX: META-ANALYSIS OF SEVEN CODING FRAMES
    16. Chapter 108: Towards Public Services and Process Integration
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DOMAIN SPECIFIC PROCESS-SERVICE MODELING INTEGRATION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    17. Chapter 109: Anti-Corruption Capabilities of Public E-Procurement Technologies
      1. ABSTRACT
      2. INTRODUCTION AND BACKGROUND
      3. TYPES OF E-PROCUREMENT TECHNOLOGIES
      4. OVERVIEW OF THEORIES LINKING ANTI-CORRUPTION TO TECHN OLOGIES
      5. FACTORS OF ANTI-CORRUPTION CAPABILITY OF PUBLIC E-PROCUREMENT
      6. DISCUSSION AND IMPLICATION FOR FUTURE RESEARCH
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    18. Chapter 110: New Media in the Process of Shaping Local Democracy
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. MARKETING, POLITICS AND MEDIA
      4. 2. LOCAL ELECTIONS IN POLAND
      5. 3. ICT, LOCAL POLITICS AND LOCAL DEMOCRACY IN POLAND: CHALLENGES AND THREATS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
  13. Section 8: Emerging Trends
    1. Chapter 111: E-Government, M-Government, L-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT: SOME INSTANCES OF ICT-BASED TOOLS FOR PUBLIC ADMINISTRATION
      4. M-GOVERNMENT: ICT-BASED TOOLS IN CONTEXT
      5. L-GOVERNMENT: EXPLORING FUTURE SCENARIOS FOR PUBLIC ADMINISTRATION
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    2. Chapter 112: Community-Driven Health-Impact Assessment
      1. ABSTRACT
      2. INTRODUCTION
      3. THE HEALTHY PUBLIC POLICY AND HEALTH IMPACT ASSESSMENT CONTEXT
      4. THE HISTORY OF PATH AND THE CHIAT
      5. ADULT LEARNING AND THE PATH PROCESS
      6. LESSONS LEARNED
      7. CONCLUSION AND IMPLICATIONS
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    3. Chapter 113: Identity in a Technological Society
      1. ABSTRACT
      2. INTRODUCTION
      3. SECTION 1: A FRAMEWORK FOR THE TECHNOSELF
      4. SECTION 2: THE ISSUE OF HUMAN ENHANCEMENT
      5. SECTION 3: A GOVERNANCE MODEL
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    4. Chapter 114: New Questions for E-Government
      1. ABSTRACT
      2. IS E-GOVERNANCE POSSIBLE?
      3. CONCLUSION
      4. REFERENCES
      5. APPENDIX
    5. Chapter 115: New Professions, New Opportunities
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: LITERATURE REVIEW
      4. LIBRARY SURVEY ON INTERDISCIPLINARY PROGRAMS: PART 1
      5. LIBRARY SURVEY ON INTERDISCIPLINARY PROGRAMS, PART 2
      6. DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    6. Chapter 116: The New Interdisciplinary Fields of Public Policy Engineering and Computational Public Policy
      1. ABSTRACT
      2. INTRODUCTION
      3. PUBLIC POLICY ENGINEERING AND COMPUTATIONAL PUBLIC POLICY
      4. SCOPE OF PUBLIC POLICY ENGINEERING AND COMPUTATIONAL PUBLIC POLICY RESEARCH AND DEVELOPMENT
      5. EXAMPLES OF PUBLIC POLICY ENGINEERING AND COMPUTATIONAL PUBLIC POLICY
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    7. Chapter 117: The New Interdisciplinary Fields of Political Engineering and Computational Politics
      1. ABSTRACT
      2. INTRODUCTION
      3. POLITICAL ENGINEERING AND COMPUTATIONAL POLITICS
      4. SCOPE OF POLITICAL ENGINEERING AND COMPUTATIONAL POLITICS RESEARCH AND DEVELOPMENT
      5. EXAMPLES OF POLITICAL ENGINEERING AND COMPUTATIONAL POLITICS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    8. Chapter 118: The Rationale behind Implementation of New Electronic Tools for Electronic Public Procurement
      1. ABSTRACT
      2. INTRODUCTION
      3. TRANSFORMATION PROCESSES AND E-GOVERNMENT IMPLEMENTATION
      4. LEGAL FRAMEWORK OF PUBLIC CONTRACT DIGITIZATION AND CURRENT EUROPEAN TRENDS IN ELECTRONIC PUBLIC PROCUREMENT
      5. COMMON PATTERNS OF E-PUBLIC PROCUREMENT
      6. E-GOVERNMENT, PUBLIC E-PROCUREMENT TOOLS, AND EFFICIENCY
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    9. Chapter 119: The Potential for ICT Tools to Promote Public Participation in Fighting Corruption
      1. ABSTRACT
      2. INTRODUCTION
      3. TYPES OF ICT TOOLS
      4. INTERNATIONAL CASE STUDIES
      5. METHODOLOGY
      6. FACTORS OF CORRUPTION AND ANTI-CORRUPTION CAPABILITY OF ICT TOOLS
      7. DISCUSSION AND IMPLICATION FOR FUTURE RESEARCH
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS