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Psychometrics in Coaching, 2nd Edition by Jonathan Passmore

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05

Using feedback in coaching

DR ALMUTH MCDOWALL

Introduction

‘That’s really good feedback’ is perhaps one of the most abused and misunderstood phrases. Feedback is omnipresent in everyday life as well as in a professional context, and may therefore appear a deceptively simple and established concept. However, there is more complexity to the topic than may appear at first glance. Psychology researchers have long been concerned with what feedback is, how it works and what the results are. This has produced many studies considering feedback from different perspectives.

Over 15 years ago two authors concluded that there is only a modest link between feedback and performance overall, having reviewed an exhaustive set of over 600 studies. In other ...

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