Chapter Nine. Five Common Themes in Proven Portals
Throughout this book we have examined design principles in both theory and practice. In this chapter, we describe in detail five themes common to successful portal implementations:
Focus on business processes
Emphasis on ease of use
Deep integration of applications
Scalability of services
Well-developed security models
These five themes appear to varying degrees in proven portals. Customer-facing portals stress all these themes while KM portals require more emphasis on ease of use and integration than on a particular business process. These five themes will play a role in your own well-designed portal.
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