Proven Portals: Best Practices for Planning, Designing, and Developing Enterprise Portals

Conclusion

Managing knowledge is an elusive goal. Enterprise portals are one way of capturing and sharing best practices, lessons learned, and contact information for experts. Both NASA JPL and Johnson Controls demonstrated that, as elusive as KM may be, attempting to realize the goal produces tangible benefits. When designing a KM portal, assume that developing a high-quality, enterprise-level search service will require significant effort. Pay close attention to developing sustainable metadata standards that will be adopted by those who add content to the portal. When metadata is available to a search engine, the quality of search can improve significantly. Also, remember that tacit knowledge will never be captured electronically. Sometimes ...