Types of Information
KM portals provide access to three types of information:
Structured data
Unstructured data
Tacit knowledge
The differences between these makes the need for different management techniques clear.
Structured Data
Most database applications deal with structured data. Transactional systems, like billing and claims processing, depend on specific pieces of information provided in well-defined formats. These systems support high volumes of activity and require that data not vary from a small range. When there is a potential for ambiguity, system designers assign artificial identifiers (e.g., customer IDs) to avoid any confusion. Online shoppers are accustomed to the familiar message “Enter the credit card holder's name exactly as ...
Get Proven Portals: Best Practices for Planning, Designing, and Developing Enterprise Portals now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
