Chapter Five. Measuring Portal Return on Investment: A Crash Course
IT practitioners well versed in software development methodologies, networking protocols, and architectural design principles are finding they need to master (or at least manage) a new domain: capital expenditure analysis. The financial management side of business is now demanding—and getting—better information on the financial impact of IT projects. In this chapter, we examine the common methods for assessing the financial aspects of portal implementations, with particular emphasis on ROI, including an example of ROI calculations. The chapter concludes with a discussion of best practices in ROI and related measures that take into account the concrete financial foundations as ...
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