O'Reilly logo

Project Quality Management: Why, What and How by Kenneth Rose

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

9AnalyzingProject Processes

Having achieved an understanding of data and processes, project managers are ready to analyze processes and solve problems. Merely understanding a process is not a sufficient basis for taking action. Action without analysis is limited to precedent, intuition, trial and error, or guesswork about what the boss wants. None of these approaches is likely to yield happy results. Analysis is necessary to determine the system interaction aspects of the process and cause-effect relationships.

Tools for Analyzing Processes

Two tools are helpful in analyzing processes. One is a classic tool, proven over many years of effective use; the other is new.

Cause and Effect Diagrams

This diagram is sometimes called a “fishbone diagram” ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required