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Project Quality Management: Why, What and How by Kenneth Rose

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Section IIITools for ManagingProject Quality

7Collecting andUnderstandingProject Data

The evolution of quality theory and practice has created a number of tools that may be applied to managing project quality. The tools described in these chapters constitute a set that is generally relevant to project management. Other quality tools may be useful, depending on the project situation. Tools described here fall into five categories, including tools for:

Collecting data

Understanding data

Understanding processes

Analyzing processes

Solving problems ...

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