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Project Quality Management: Why, What and How by Kenneth Rose

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Section IIQuality Foundations

4ProjectQuality Planning

So, you have the contract. Now what? Or you have just received the directive from management to initiate an internal project. Now what? What exactly should you do next to ensure that quality is built into the project? The answer lies in the component parts of quality management.

Quality Management

Many approaches to quality management exist. Every consultant with a laptop and flip chart probably has a proprietary approach that is advertised as the one best method. Taking a broader view, the PMBOK® Guide describes three elements of quality management: quality planning, quality assurance, and quality control. The Juran Trilogy describes three slightly different elements: quality planning, ...

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