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Project Quality Management: Why, What and How by Kenneth Rose

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Section IVQuality in Practice

12Project Systemsand Solutions

Project quality is a result of many things working together to produce a satisfied customer. Things that work together constitute a system. To manage project quality, project managers must, in Dr. Deming’s words, gain an appreciation for systems. They must understand the elements of the system within which they work and how the elements interact with and influence each other. This is no easy task. System performance can be obscured by arrogance, ignorance, or bias. To overcome these hurdles, Dr. Deming developed a demonstration using red and white beads.

The Red Bead Experiment

Dr. Deming explained the red bead experiment in his book Out of the Crisis. He also credited William A. ...

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