O'Reilly logo

Project Quality Management: Why, What and How by Kenneth Rose

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Section IQuality Foundations

1Understanding Qualityin the ProjectManagement Domain

What is quality? Customers know it when they see it. Suppliers promise that their goods and services embody it. Both views are often missing a clear, up-front definition of what quality is, and this leads to confusion and frustration when trying to determine just how to deliver it.

Project managers probably feel this most acutely. A customer may demand quality and an organization may promise to deliver quality, but a project manager is the one who has to do it. Failure can have devastating immediate and long-term consequences for both the project manager and the project organization.

Given its importance to project outcomes, quality ought to be a problem long ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required