Project Managing E-Learning

Stating the Problem

The problem statement spells out the why behind your e-learning project. It points to the problem to be solved, the opportunity to be seized, or the need to be met as a result of completing of your e-learning project. Here are a couple of examples:

• Example 1: Currently, the call center receives more than 1,000 calls per day. Nearly 12 percent of these calls never actually reach a call center service representative because customers left on hold hang up before being routed to the representative. Studies show that calls involving defective products and product returns take almost twice as much customer representative time as other types of calls. Therefore, a training solution is needed for the call center that will concentrate ...