Index
Terms in bold indicate glossary items.
absorption 29–31
activities 58
activity planner 115
example 117
adaptability 4
agent see change agent
agreement to begin change, getting 295–6
alternative scope descriptors 356
American Institute of Stress 23
approaches to change management 10–13
being v doing approach 12
engineering approach 11
process approach 11–12
psychological approach 11
skills-based approach 12
storytelling approach 12–13
architecture paradigm, future 210
‘as-is’ review and analysis 91–2, 235
assessment of change management need 18–19
assumptions 118–19
barriers 351
removing 349
baseline, setting 288
Beer, M. 10
behaviour
behavioural change – enabling and supporting 348–9
See also culture and behaviours
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