Glossary

Activity Transforms the inputs through a series of tasks, actions, analysis or synthesis into a refined product or output

Advocates People who want the change and are supportive

Affiliate Division, business unit or site within a company

APM Association for Project Management

Benefits case Key element of a business case; identifying the expected benefits, how they will be measured and when they are likely to be achieved

BPR Business process re-engineering

BU Business unit

Business case Outlines the strategy and objectives (business reasons) for undertaking a change project or programme

Change agent The local, on-the-ground voice of the executive sponsor. Agents do not have the authority to make decisions about the change, but do provide ...

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