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Project Management by Lewis R. Ireland, David L. Cleland

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CHAPTER 21CONTINUOUS IMPROVEMENT THROUGH PROJECTS

“…everything is in constant motion and every change seems an improvement.”

ALEXIS DE TOCQUEVILLE, 1805–1859

21.1 INTRODUCTION

In order to compete in today’s marketplace—much of which is overseas—a company must have a means of continuously improving its products, services, and organizational processes. In order to bring about such improvements, an interdisciplinary and interorganizational approach is required. The use of project teams has helped in the conceptualization and realization of enterprise improvements. As the enterprise develops its future through the use of the “choice elements,” described in Chap. 2, and ongoing changes happen in its social, competitive, technological, political, ...

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