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Project Management Work Book and Pmp®/Capm® Exam Study Guide, Tenth Edition

Book Description

The Leading project management workbook—and an unparalleled PMP®/CAPM® Exam study guide

Now updated and revised in a Tenth Edition, this powerful two-in-one resource—the Project Management Workbook and PMP®/CAPM® Exam Study Guide—by Harold Kerzner:

  • Supplements the industry-leading project management "bible," Project Management, Tenth Edition, with the most useful workbook of insightful problems and exercises

  • Provides a stand-alone, self-study guide to the Project Management Professional (PMP®) Certification Exam, complete with simulated exam questions

  • Offers solutions to all problems, questions, and cases, making it a must-have resource for mastering the critical skills of successful project management

Table of Contents

  1. Copyright
  2. Preface
  3. 1. PROJECT MANAGEMENT OVERVIEW
    1. 1.1. Glossary of terms
    2. 1.2. Activities, Questions, and Exercises
    3. 1.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
      1. 1.3.1. Important terms to remember
    4. 1.4. Answers to Questions and Exercises
    5. 1.5. Your Personal Learning Library
  4. 2. PROJECT MANAGEMENT GROWTH: CONCEPTS AND DEFINITIONS
    1. 2.1. Glossary of terms
    2. 2.2. Activities, Questions, and Exercises
    3. 2.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
      1. 2.3.1. PROJECT MANAGEMENT
    4. 2.4. Answers to Questions and Exercises
    5. 2.5. Your Personal Learning Library
  5. 3. ORGANIZATIONAL STRUCTURES
    1. 3.1. Glossary of terms
    2. 3.2. Activities, Questions, and Exercises
    3. 3.3. The Project Management Center of Excellence—A Review
    4. 3.4. Kerzner "Quick tips" for the Project Management Institute PMP® EXAM
    5. 3.5. Answers to Questions and Exercises
    6. 3.6. Your Personal Learning Library
  6. 4. ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM
    1. 4.1. Glossary of terms
    2. 4.2. Activities, Questions, and Exercises
    3. 4.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
      1. 4.3.1. HUMAN RESOURCES MANAGEMENT
    4. 4.4. Answers to Questions and Exercises
    5. 4.5. Your Personal Learning Library
  7. 5. MANAGEMENT FUNCTIONS
    1. 5.1. Glossary of terms
    2. 5.2. Activities, Questions, and Exercises
    3. 5.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
      1. 5.3.1. HUMAN RESOURCES MANAGEMENT AND COMMUNICATIONS MANAGEMENT
    4. 5.4. Answers to Questions and Exercises
    5. 5.5. Your Personal Learning Library
  8. 6. MANAGEMENT OF YOUR TIME AND STRESS
    1. 6.1. Glossary of terms
    2. 6.2. Activities, Questions, and Exercises
      1. 6.2.1. Quick tips for managing stress
      2. 6.2.2. Learn to see the difference between urgent and important
    3. 6.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
      1. 6.3.1. Time Management
    4. 6.4. Answers to Questions and Exercises
    5. 6.5. Your Personal Learning Library
  9. 7. CONFLICTS
    1. 7.1. Glossary of terms
    2. 7.2. Activities, Questions, and Exercises
    3. 7.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
      1. 7.3.1. Human Resources Management and Communications Management
    4. 7.4. Answers to Questions and Exercises
    5. 7.5. Your Personal Learning Library
  10. 8. SPECIAL TOPICS
    1. 8.1. Glossary of terms
    2. 8.2. Activities, Questions, and Exercises
    3. 8.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 8.4. Answers to Questions and Exercises
    5. 8.5. Your Personal Learning Library
  11. 9. THE VARIABLES FOR SUCCESS
    1. 9.1. Glossary of terms
    2. 9.2. Activities, Questions, and Exercises
    3. 9.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 9.4. Answers to Questions and Exercises
    5. 9.5. Your Personal Learning Library
  12. 10. WORKING WITH EXECUTIVES
    1. 10.1. Glossary of terms
    2. 10.2. Activities, Questions, and Exercises
    3. 10.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 10.4. Answers to Questions and Exercises
    5. 10.5. Your Personal Learning Library
  13. 11. PLANNING
    1. 11.1. Project Management "Quotable quotes"
      1. 11.1.1. Project Management "Quotable quotes"
      2. 11.1.2. Planning—The Basic Six
    2. 11.2. Glossary of terms
    3. 11.3. Activities, Questions, and Exercises
    4. 11.4. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    5. 11.5. Answers to Questions and Exercises
    6. 11.6. Your Personal Learning Library
  14. 12. NETWORK SCHEDULING TECHNIQUES
    1. 12.1. Glossary of terms
      1. 12.1.1. Time Management Processes —A Brief Review
      2. 12.1.2. Define activities
      3. 12.1.3. Sequence Activities.
      4. 12.1.4. Estimate Activity Resources
      5. 12.1.5. Estimate Activity Duration
      6. 12.1.6. Develop Schedule
      7. 12.1.7. Control Schedule
    2. 12.2. Activity Planning—From WBS to Project Network Diagram
      1. 12.2.1. PMP® Exam and CAPM® Exam study notes:
      2. 12.2.2. Study Notes
      3. 12.2.3. MAKING the grade! An exam tip for you to review.
    3. 12.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 12.4. Answers to Questions and Exercises
    5. 12.5. Your Personal Learning Library
  15. 13. PROJECT GRAPHICS
    1. 13.1. Glossary of terms
    2. 13.2. Activities, Questions, and Exercises
      1. 13.2.1. Making the grade! An exam tip for you to review.
    3. 13.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 13.4. Answers to Questions and Exercises
    5. 13.5. Your Personal Learning Library
  16. 14. PRICING AND ESTIMATING
    1. 14.1. Glossary of terms
    2. 14.2. Activities, Questions, and Exercises
    3. 14.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 14.4. Answers to Questions and Exercises
    5. 14.5. Your Personal Learning Library
  17. 15. COST CONTROL
    1. 15.1. Glossary of terms
      1. 15.1.1. Study Notes: EVM Formulas—A brief review and study tool
      2. 15.1.2. Attack of the Acronyms!
    2. 15.2. Activities, Questions, and Exercises
    3. 15.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 15.4. Answers to Questions and Exercises
    5. 15.5. Your Personal Learning Library
  18. 16. TRADE-OFF ANALYSIS
    1. 16.1. Glossary of terms
    2. 16.2. Activities, Questions, and Exercises
    3. 16.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 16.4. Answers to Questions and Exercises
    5. 16.5. Your Personal Learning Library
  19. 17. RISK MANAGEMENT
    1. 17.1. Glossary of terms
    2. 17.2. Activities, Questions, and Exercises
      1. 17.2.1. Risk Management Processes—A brief review
      2. 17.2.2. Plan Risk Management
      3. 17.2.3. Identify Risks
      4. 17.2.4. Perform Qualitative Risk Analysis
      5. 17.2.5. Perform Quantitative Risk Analysis
      6. 17.2.6. Risk Response Planning
      7. 17.2.7. Monitor and Control Risks
    3. 17.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 17.4. Answers to Questions and Exercises
    5. 17.5. Your Personal Learning Library
  20. 18. LEARNING CURVES
    1. 18.1. Glossary of terms
      1. 18.1.1. A Review of PROJECT ESTIMATING USING LEARNING CURVES
      2. 18.1.2. One more problem.
    2. 18.2. Activities, Questions, and Exercises
      1. 18.2.1. Now it is your turn.
    3. 18.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 18.4. Answers to Questions and Exercises
    5. 18.5. Your Personal Learning Library
  21. 19. CONTRACT MANAGEMENT
    1. 19.1. Glossary of terms
    2. 19.2. Activities, Questions, and Exercises
    3. 19.3. Kerzner "Quick tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 19.4. Answers to Questions and Exercises
    5. 19.5. Your Personal Learning Library
  22. 20. QUALITY MANAGEMENT
    1. 20.1. Glossary of terms
    2. 20.2. Activities, Questions, and Exercises
    3. 20.3. Kerzner "Quick-tips" for the Project Management Institute PMP® and CAPM® EXAM
    4. 20.4. Answers to Questions and Exercises
    5. 20.5. Your Personal Learning Library
  23. 21. MODERN DEVELOPMENTS IN PROJECT MANAGEMENT
    1. 21.1. The Project Management Maturity Model (PMMM)
      1. 21.1.1. The Project Management Maturity Model (PMMM)
      2. 21.1.2. Developing Procedural Documentation
      3. 21.1.3. Project Management Methodologies (at the project, program, and portfolio levels)
      4. 21.1.4. Continuous Improvement (CMM and Six Sigma)
      5. 21.1.5. Capacity Planning
      6. 21.1.6. Competency Models
      7. 21.1.7. Management of Multiple Projects
      8. 21.1.8. End of Phase Review Meetings (Project Evaluations and Reviews)
      9. 21.1.9. Critical Chain or Theory of Constraints
      10. 21.1.10. Organizational Project Management Maturity Model - Organizational Project Management Maturity Model — OPM3®
      11. 21.1.11. Rational Unified Process - RUP
    2. 21.2. Activities, Questions, and Exercises
    3. 21.3. Answers to Questions and Exercises
    4. 21.4. Your Personal Learning Library
  24. 22. SITUATIONAL EXERCISES
    1. 22.1. THE STRUGGLE WITH IMPLEMENTATION
      1. 22.1.1. EXHIBIT 1
    2. 22.2. THE BAD APPLE
      1. 22.2.1. QUESTIONS
      2. 22.2.2. SCORING SHEET
    3. 22.3. THE COMMUNICATION PROBLEM
    4. 22.4. MEETINGS, MEETINGS, AND MEETINGS
      1. 22.4.1. QUESTIONS
    5. 22.5. THE EMPOWERMENT PROBLEM
      1. 22.5.1. QUESTIONS
    6. 22.6. PROJECT MANAGEMENT PSYCHOLOGY
    7. 22.7. THE POTENTIAL PROBLEM AUDIT
    8. 22.8. THE STATEMENT OF WORK
      1. 22.8.1. QUESTIONS
    9. 22.9. CRASHING THE EFFORT
    10. 22.10. THE AUTOMOBILE PROBLEM
      1. 22.10.1. QUESTIONS
    11. 22.11. LIFE-CYCLE COSTING
    12. 22.12. USING THE 50/50 RULE
    13. 22.13. CONSTRUCTING PROCESS CHARTS
    14. 22.14. FORMULAS AND FACTORS FOR PROCESS CONTROL CHARTS
    15. 22.15. CONSTRUCTING CAUSE-AND-EFFECT CHARTS AND PARETO CHARTS
    16. 22.16. QUALITY CIRCLES
    17. 22.17. QUALITY PROBLEMS
    18. 22.18. Your Personal Learning Library
  25. 23. PROJECT MANAGEMENT CROSSWORD PUZZLES
    1. 23.1. SCOPE MANAGEMENT
      1. 23.1.1. Across
      2. 23.1.2. Down
    2. 23.2. TIME (SCHEDULE) MANAGEMENT
      1. 23.2.1. Across
      2. 23.2.2. Down
    3. 23.3. COST MANAGEMENT
      1. 23.3.1. Across
      2. 23.3.2. Down
    4. 23.4. HUMAN RESOURCE MANAGEMENT
      1. 23.4.1. Across
      2. 23.4.2. Down
    5. 23.5. COMMUNICATIONS MANAGEMENT
      1. 23.5.1. Across
      2. 23.5.2. Down
    6. 23.6. RISK MANAGEMENT
      1. 23.6.1. Across
      2. 23.6.2. Down
    7. 23.7. QUALITY MANAGEMENT
      1. 23.7.1. Across
      2. 23.7.2. Down
    8. 23.8. PROCUREMENT MANAGEMENT
      1. 23.8.1. Across
      2. 23.8.2. Down
    9. 23.9. SUMMARY
      1. 23.9.1. Across
      2. 23.9.2. Down
    10. 23.10. Sixteen Points (Based on Dr. Kerzner's 16 Points to Project Management Maturity)
      1. 23.10.1. ACROSS
      2. 23.10.2. DOWN
    11. 23.11. ANSWER KEY SCOPE MANAGEMENT
    12. 23.12. ANSWER KEY TIME (SCHEDULE) MANAGEMENT
    13. 23.13. ANSWER KEY COST MANAGEMENT
    14. 23.14. ANSWER KEY HUMAN RESOURCE MANAGEMENT
    15. 23.15. ANSWER KEY COMMUNICATIONS MANAGEMENT
    16. 23.16. ANSWER KEY RISK MANAGEMENT
    17. 23.17. ANSWER KEY QUALITY MANAGEMENT
    18. 23.18. ANSWER KEY PROCUREMENT MANAGEMENT
    19. 23.19. ANSWER KEY SUMMARY
    20. 23.20. ANSWER KEY Sixteen Points
    21. 23.21. Your Personal Learning Library
  26. 24. PMP® AND CAPM® EXAM REVIEW
    1. 24.1. Eligibility for the Exam
      1. 24.1.1. Eligibility for the Exam
      2. 24.1.2. Eligibility for the CAPM® Exam
      3. 24.1.3. Preparing for the Exams
      4. 24.1.4. Working the Workbook
      5. 24.1.5. Preparing for the Exam
      6. 24.1.6. Questions to Consider Regarding the Various Topics Discussed in This Workbook
      7. 24.1.7. Knowledge Review—Key Topics, Learning Points, and Exam Tips
      8. 24.1.8. PMBOK® Guide—Key Learning Points of Chapters 1, 2, and 3:
    2. 24.2. PROJECT INTEGRATION MANAGEMENT
    3. 24.3. PROJECT SCOPE MANAGEMENT
    4. 24.4. PROJECT TIME MANAGEMENT
      1. 24.4.1. Important Time Management Items to Remember:
    5. 24.5. PROJECT COST MANAGEMENT
      1. 24.5.1. Other Important Cost Management terms
      2. 24.5.2. Earned Value Formulas:
    6. 24.6. PROJECT QUALITY MANAGEMENT
    7. 24.7. PROJECT HUMAN RESOURCES MANAGEMENT
    8. 24.8. PROJECT COMMUNICATIONS MANAGEMENT
    9. 24.9. PROJECT RISK MANAGEMENT
    10. 24.10. PROCUREMENT MANAGEMENT
      1. 24.10.1. Professional Responsibility
      2. 24.10.2. Project Management Formulas
      3. 24.10.3. Earned Value Formulas
    11. 24.11. Your Personal Learning Library
  27. 25. PROJECT MANAGEMENT LOGIC PROBLEMS
    1. 25.1. How to Solve Logic Problems1
      1. 25.1.1. Sample Logic Problem:
      2. 25.1.2. Logic Problem #1: Types of Contracts
      3. 25.1.3. Logic Problem #2: The Mysterious Network Diagram
      4. 25.1.4. Logic Problem #3: The Incomplete Status Report
      5. 25.1.5. Logic Problem #4: Another Mysterious Network Diagram
      6. 25.1.6. Logic Problem #5: Another Mysterious Network Diagram
      7. 25.1.7. Logic Problem #6: Integration Management (PMBOK® Guide 2004)
      8. 25.1.8. Logic Problem #7: Scope Management (PMBOK® Guide 2004)
      9. 25.1.9. Logic Problem #8: Time Management (PMBOK® Guide 2004)
      10. 25.1.10. Logic Problem #9: Cost Management (PMBOK® Guide 2004)
      11. 25.1.11. Logic Problem #10: Risk Management (PMBOK® Guide 2004)
      12. 25.1.12. Logic Problem #11: Procurement Management (PMBOK®Guide 2004)
      13. 25.1.13. Logic Problem #12: Human Resource Management (PMBOK®Guide 2004)
      14. 25.1.14. Logic Problem #13: Communications Management (PMBOK®Guide 2004)
      15. 25.1.15. Logic Problem #14: Quality Management (PMBOK® Guide 2004)
      16. 25.1.16. Logic Problem #15: The Earned Value Measurement Report
      17. 25.1.17. Logic Problem #1
      18. 25.1.18. Logic Problem #2
      19. 25.1.19. Logic Problem #3
      20. 25.1.20. Logic Problem #4
      21. 25.1.21. Logic Problem #5
      22. 25.1.22. Logic Problem #6
      23. 25.1.23. Logic Problem #7
      24. 25.1.24. Logic Problem #8
      25. 25.1.25. Logic Problem #9
      26. 25.1.26. Logic Problem #10
      27. 25.1.27. Logic Problem #11
      28. 25.1.28. Logic Problem #12
      29. 25.1.29. Logic Problem #13
      30. 25.1.30. Logic Problem #14
      31. 25.1.31. Logic Problem #15