Anticipating and Addressing Problem Situations and Problem Participants
Every facilitator would prefer to think that problem situations and problem participants will not show up in his or her workshops. Uncomfortable situations will arise no matter how carefully you plan your workshops, but there are quite a few proactive steps you can take to help anticipate and prevent some of the difficulties encountered in project management workshops.
Know your audience. Find out as much as you can about the experience levels and expectations of your participants. Use a questionnaire to gather some of the information. Also, open most workshops (live or online) with an ice-breaker exercise that allows participants to introduce themselves and share their ...
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