About the Author
James Persse has 18 years of experience providing process improvement design and consulting services to both large and small technology organizations. His specialties include CMMI, ISO 9001:2000, Six Sigma, and ITIL. He holds a doctoral degree in Information Technology Management with an emphasis in process improvement.
He has worked with a diverse client base that includes T-Mobile USA, Athena Technologies, the U.S. Department of Defense, Celerity Technical Services, Pitney Bowes International, MCI, BellSouth Science and Technologies, and Palmetto GBA.
He is the author of the following books:
• Process Improvement Essentials: CMMI, ISO 9001, Six Sigma (O’Reilly Media, 2006)
• Implementing the Capability Maturity Model (John ...
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