Step 5.3 Provide support to your customers
The deliverables are now being used by the customers. However, the customers still may not understand every feature of them. Also customers can come across problems that only appear when the deliverables are in daily use. This means you may need to provide support to your customers for a short period after completing the project. Ask yourself:
Are the customers likely to have any problems with your deliverables once you have handed them over?
How will you resolve these issues?
How will you know when this period of support is complete?
Supporting your customer after you finish a project is good practice, but you can risk a situation in which your project never ends. To avoid the trap of never being able ...
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