Step 4.9 Keep your customer informed
The nature of projects is such that sometimes there will be problems. An unforeseen issue will arise which jeopardises the project, or a risk happens that you cannot do anything about. As the project manager, your job is to try and stop this happening – and if it does happen, to minimise the impact on the project. However well you apply structure, rigour and good discipline, you are not a miracle worker and sometimes the project will be late or over-spent.
One of the key differences between a good project manager and a poor one is that a good project manager makes sure that a project delivers no surprises. If the project goes wrong, there should at least have been a prediction that it might go wrong (this ...
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