LEARNING OUTCOMES
When you have completed this chapter you should be able to demonstrate an understanding of the following:
definitions of ‘quality’;
quality control and quality assurance;
measurement of quality;
detection of defects during the project life cycle;
quality procedures: entry, process and exit requirements;
defect removal processes, including testing and reviews;
types of testing (including unit, integration, user acceptance and regression testing);
the inspection process and peer reviews;
the principles of ISO 9001:2000 quality management systems;
evaluation of suppliers.
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