4.1 Introduction

Many events during a project result in changes to the planned work. The project manager’s skill lies in controlling those changes so that minimum disruption is caused to the planned objectives of time, cost and quality. The purpose of change management is to ensure that modifications to any aspect of the project are only accepted after a formal review of their impact upon the project as a whole.

The procedures for managing change should be established at the beginning of the project. Many large organizations will already have a process in place. However, Canal Dreams is a relatively new company which has had few, if any, major IT development projects. In this case, a change control system would need to be devised and implemented, ...

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