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Project Management for IT-Related Projects by David I Shepherd, Norman Smith, Brian West, Roger Ireland, Bob Hughes

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5 QUALITY

LEARNING OUTCOMES

When you have completed this chapter you should be able to demonstrate an understanding of the following:

  • definitions of ‘quality’;
  • quality control and quality assurance;
  • measurement of quality;
  • detection of defects during the project life cycle;
  • quality procedures: entry, process and exit requirements;
  • defect removal processes, including testing and reviews;
  • types of testing (including unit, integration, user acceptance and regression testing);
  • the inspection process and peer reviews;
  • the principles of ISO 9001:2008 quality management systems;
  • evaluation of suppliers.

5.1 INTRODUCTION

The key quality concern for IT projects is providing customers with the systems they need and which meet their requirements ...

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