Covered in this chapter:
•Definition of quality
•Difference between quality assurance and quality control
•Linkage between quality and risk
•Determining quality criteria
•Monitoring quality with tools and techniques
A common cause for project failure is the final deliverable does not conform to requirements. One way to ensure a satisfactory product or service is to create a quality plan. Creating a quality plan does not need to be an onerous task nor does a quality plan need to be a formal, detailed written document. A quality plan builds on the acceptance criteria in the scope statement by developing measurable ...