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Project Management for Flat Organizations by Laura Burford

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CHAPTER 15

ENSURE QUALITY

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Covered in this chapter:

Definition of quality

Difference between quality assurance and quality control

Linkage between quality and risk

Determining quality criteria

Monitoring quality with tools and techniques

A common cause for project failure is the final deliverable does not conform to requirements. One way to ensure a satisfactory product or service is to create a quality plan. Creating a quality plan does not need to be an onerous task nor does a quality plan need to be a formal, detailed written document. A quality plan builds on the acceptance criteria in the scope statement by developing measurable ...

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