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Project Management for Engineering Design by Charles Lessard

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CHAPTER 8

Project Quality Management

In the past couple decades, there have appeared many articles in newspapers and on TV related to quality problems in U.S. products; not to mention the numerous jokes around the country about the poor quality of U.S. cars and computer softwares. Since the public seems to accept systems being down occasionally or needing repairs, a basic question is should we accept lower quality from newer products, with more innovation? If so, watch out for those new futuristic cars or airplanes.

Quality is defined by the International Organization for Standardization (ISO) as all the characteristics of an entity that bear on its ability to satisfy stated or implied needs. Other organizations define quality as conformity to ...

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