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Project Management for Engineering Design by Charles Lessard

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CHAPTER 16

Management of Team Conflict

This chapter is presented in part from an article by Vern R. Johnson in the IEEE-USA Today’s Engineer with the permission of the IEEE-USA Publishing [1].

Conflict is defined in Webster’s dictionary [2] as a noun meaning argument, dispute, or controversy; and, conflict is also defined as a verb meaning to disagree, to differ, to vary, or to disturb.

Disagreements and conflicts are often described as the heat generated by change. Some individuals claim they can “feel” when conflict exists; whereas, others believe the conflicts “are unavoidable.” Nevertheless, “A Conflict will arise!” whenever individuals disagree in a heated verbal exchange about what direction to take when changes occur or are necessary. ...

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