Summary
In this chapter, you have read about how to manage outsourcing of training services. You have learned the importance of trust, contracting, contractor law, clear communication, management of change, and effective communication. To summarize, here are some pointers:
Appoint an internal project leader with accountability for both internal and external personnel.
Explain to your staff why and how the consultant or supplier will be used.
Balance flexibility of requirements with need for control.
Put your expectations in writing, including milestones. Hold regular performance reviews (before there is trouble).
Measure consistently and choose measurements carefully.
Check references of all workers carefully. Years of service do not guarantee they ...
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