A Rational Plan

Figure 7.1 shows a model for approaching consulting. The PACT Model (“Make a PACT with your business customer”) ensures that

  • appropriate analysis of the problem occurs before the solution is created,

  • ownership of the performance improvement remains with the business customer through partnering, and

  • external and internal work is carefully balanced for effectiveness.

Figure 7.1. Illustration of the PACT model.
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Step 1. Plan

The plan phase of the PACT model overlaps a great deal with the define phase of The Dare Approach. Notice that the only significant difference is that you create performance objectives instead ...

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