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Project Management: Concepts, Methodologies, Tools, and Applications

Book Description

Organizations of all types are consistently working on new initiatives, product lines, or implementation of new workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task at hand is essential to project success. Project Management: Concepts, Methodologies, Tools, and Applications presents the latest research and practical solutions for managing every stage of the project lifecycle. Emphasizing emerging concepts, real-world examples, and authoritative research on managing project workflows and measuring project success in both private and public sectors, this multi-volume reference work is a critical addition to academic, government, and corporate libraries. It is designed for use by project coordinators and managers, business executives, researchers, and graduate-level students interested in putting research-based solutions into practice for effective project management.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editor-in-Chief
    2. Associate Editors
    3. Editorial Advisory Board
  5. Preface
  6. Section 1: Fundamental Concepts and Theories
    1. Chapter 1: A Review of User Involvement in Information System Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. USER INVOLVEMENT
      4. RESEARCH METHODOLOGIES USED BY SELECTED PAPERS
      5. FINDINGS AND RECOMMENDATIONS
      6. CONCLUSION AND INSIGHTS FOR PRACTITIONERS
      7. REFERENCES
    2. Chapter 2: Discourses and Theoretical Assumptions in IT Project Portfolio Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THE LITERATURE
      4. DEETZ’ FRAMEWORK
      5. METHODOLOGY
      6. CONCLUSION
      7. REFERENCES
      8. APPENDIX A
    3. Chapter 3: Information Management in Project Management
      1. ABSTRACT
      2. 1. FROM INFORMATION SCIENCE TO INFORMATION MANAGEMENT: DISCIPLINARY POSITIONING
      3. 2. PROJECT MANAGEMENT: ORIGINS AND AIMS
      4. 3. INFORMATION MANAGEMENT IN PROJECT MANAGEMENT: INFLUENTIAL OR ONLY IMPLICIT PRESENCE?
      5. REFERENCES
      6. KEY TERMS AND DEFINITIONS
      7. ENDNOTES
    4. Chapter 4: Managing an Engineering Project
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THEORETICAL FRAMEWORK AND LITERATUR REVIEW
      4. 3. METHODOLOGIES
      5. 4. PROJECT SELECTION
      6. 5. PROJECT PROTFOLIO SELECITON
      7. 6. LEADERSHIP AND DECISION MAKING
      8. 7. PROGRAM MANAGER AND FUNCITONAL MAMAGER ROLES AND RESPONSIBILITIES
      9. 8. PROJECT CHALLENGES AND SOLUTIONS
      10. 9. CONCLUSION AND FUTURE RESEARCH
      11. ACKNOWLEDGMENT
      12. REFERENCES
    5. Chapter 5: Managing Human Resources in Family Businesses
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THE IMPORTANCE OF HUMAN CAPITAL IN FAMILY BUSINESS
      4. 3. HUMAN RESOURCE MANAGEMENT PRACTICES IN FAMILY BUSINESSES
      5. 4. HIGH PERFORMANCE WORK PRACTICES (HPWP) IN FAMILY BUSINESSES
      6. 5. CONCLUSIONS, PRACTICAL SUGGESTIONS AND FUTURE RESEARCH
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    6. Chapter 6: Placing SMEs at the Forefront of SHRM Literature
      1. ABSTRACT
      2. INTRODUCTION
      3. DATA COLLECTION AND IMPLICATIONS
      4. SOLUTIONS AND RECOMMENDATIONS
      5. LIMITATIONS AND FUTURE RESEARCH
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    7. Chapter 7: Project Management in IT Type University Spin-Offs
      1. ABSTRACT
      2. INTRODUCTION
      3. UNIVERSITY SPIN-OFF COMPANIES
      4. THE PROCESS OF UNIVERSITY SPIN-OFFS MANAGEMENT
      5. SPINNIG OFF INFORMATION TECHNOLOGY FROM UNIVERSITY
      6. COMARCH SUCCESS STORY
      7. PROJECT MANAGEMENT: INTRODUCTION
      8. THE IMPACT OF ORGANIZATIONAL STRUCTURE ON PROJECT IMPLEMENTATION: SPIN-OFF AS A PROJECT-FOCUSED ORGANIZATION
      9. MANAGING AN IT PROJECT
      10. GOOD PRACTICE IN IT PROJECT MANAGEMENT: GUIDELINES FOR SPIN-OFF BUSINESSES
      11. CONCLUSION
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
    8. Chapter 8: Project Management of New Hotel Openings
      1. ABSTRACT
      2. INTRODUCTION
      3. THE NATURE OF PROJECTS AND PROJECT MANAGEMENT
      4. PROJECT PLANNING AND CRITICAL PATHS
      5. SUCCESSFULLY MANAGING PROJECTS
      6. LEARNING MORE AND BECOMING A CERTIFIED PROJECT MANAGER
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    9. Chapter 9: Promoting Leadership Development and Talent Management in Modern Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PROMOTING LEADERSHIP DEVELOPMENT AND TALENT MANAGEMENT IN MODERN ORGANIZATIONS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    10. Chapter 10: The Role of HR Strategies in Change
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CHANGE MANAGEMENT: A BRIEF REVIEW
      5. STRATEGIC HRM AND CHANGE MANAGEMENT
      6. DISCUSSION AND FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    11. Chapter 11: The Roles of Information Technology and Knowledge Management in Project Management Metrics
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. APPLICATIONS OF INFORMATION TECHNOLOGY AND KNOWLEDGE MANAGEMENT IN PROJECT MANAGEMENT METRICS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    12. Chapter 12: Project Management in Portuguese Metalworking Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. PROJECT MANAGEMENT
      4. INVESTIGATION PROCESS
      5. ANALYSIS OF THE RESULTS
      6. DISCUSSION AND CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  7. Section 2: Development and Design Methodologies
    1. Chapter 13: A Framework of Risk in Global IT Projects and Mitigation Strategies from Service-Oriented Architecture
      1. ABSTRACT
      2. INTRODUCTION
      3. FRAMEWORK DEVELOPMENT
      4. CASE STUDIES
      5. CONCLUSION
      6. FUTURE RESEARCH DIRECTIONS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    2. Chapter 14: A Model to Integrate Concepts of Project Management with Innovation and Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION: PROJECT MANAGEMENT CONCEPTS
      3. INNOVATION, TECHNOLOGY, AND KNOWLEDGE MANAGEMENT
      4. PROJECT AND KNOWLEDGE MANAGEMENT
      5. PROJECT MANAGEMENT AND INNOVATION
      6. A MODEL OF PROJECT MANAGEMENT CORRECT TO INTEGRATE INNOVATION AND KNOWLEDGE MANAGEMENT
      7. EFFECTIVE PROJECT MANAGEMENT THROUGH THE INTEGRATION OF KNOWLEDGE AND INNOVATION
      8. CONCLUSION
      9. REFERENCES
    3. Chapter 15: A Risk-Based Audit Model for Improving the Success Rates of E-Government Project Implementation
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THE SIGNIFICANCE OF A RISK-BASED AUDIT APPROACH TO E-GOVERNMENT IMPLEMENTATION
      4. 3. THEORETICAL FRAMEWORK FOR SITPM MODEL
      5. 4. UNDERSTANDING THE SITPM MODEL
      6. 5. APPLYING THE SITPM MODEL
      7. 6. DISCUSSION
      8. 7. CONCLUSION
      9. REFERENCES
    4. Chapter 16: Analysis, Critique, and Proposed Revision of Crew Resource Management for Cockpit Automation
      1. ABSTRACT
      2. FORWARD
      3. INTRODUCTION
      4. BACKGROUND
      5. A REALISTIC LOOK BACK IN TIME
      6. ANOTHER PATH OPENS AND IS CLOSED
      7. CONCLUSIONS
      8. CRM FLAWS
      9. SUMMARY
      10. STARTING ANEW
      11. LINE ORIENTED FLIGHT TRAINING (LOFT) AND CRM
      12. THE MILITARY AND CRM: USCG, USAF, AND USN
      13. THE FAA'S LATEST VERSION OF CRM
      14. THE R-MPM AND ERICA
      15. RATIONALE
      16. ERICA
      17. REVISED MISSION PERFORMANCE MODEL (R-MPM)
      18. THE R-MPM
      19. SUMMARY, CONCLUSIONS, FUTURE R&D
      20. NOTE
      21. ACKNOWLEDGMENT
      22. REFERENCES
      23. KEY TERMS AND DEFINITIONS
      24. APPENDIX: THE MISSION PERFORMANCE MODEL (1991/2)
    5. Chapter 17: Cost Performance Estimation in Construction Projects Using Fuzzy Time Series
      1. ABSTRACT
      2. INTRODUCTION
      3. COST PERFORMANCE MANAGEMENT IN EVM
      4. FUZZY TIME SERIES METHODOLOGY
      5. ASSESSMENT OF OUTPUTS
      6. CASE STUDY
      7. RESULTS
      8. DISCUSSION
      9. CONCLUSION
      10. REFERENCES
    6. Chapter 18: Developing a Framework of Human Resource Management, Organizational Learning, Knowledge Management Capability, and Organizational Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DEVELOPING A FRAMEWORK OF HRM, ORGANIZATIONAL LEARNING, KMC, AND ORGANIZATIONAL PERFORMANCE
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    7. Chapter 19: Developing Project Team Cohesiveness in a Virtual Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    8. Chapter 20: Human Resource Management and Sustainable Tourism Development
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH METHODOLOGY
      4. THEORETICAL BACKGROUND
      5. DISCUSSIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    9. Chapter 21: Identifying the Key Success Factors of Innovation for Improving the New Product Development Process
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MODEL OF MEASURING INNOVATION
      5. METHODOLOGY FOR PREDICTING SUCCESS OF A PRODUCT
      6. PROPOSED METHODOLOGY EXAMPLE
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    10. Chapter 22: Managing Project Communication
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH APPROACH
      5. CONSTRUCTING A FRAMEWORK FOR THE USE OF SOCIAL MEDIA IN PROJECTS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    11. Chapter 23: Providing a Model for Virtual Project Management with an Emphasis on IT Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND OF RESEARCH
      4. THEORETICAL FRAMEWORK OF RESEARCH
      5. RESEARCH HYPOTHESES
      6. REFERENCES
    12. Chapter 24: Rethinking the Project Management Process by Using Unified Modeling Language
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH BCKGROUND
      4. TRANSFORMATION RULES FROM PROJECT PROCESS INTO UML DIAGRAMS
      5. ILLUSTRATION OF PROJECT MANAGEMENT PROCESSES AND TOOLS BY USING UML
      6. COMMENTS FROM PROJECT MANAGERS
      7. DISCUSS AND CONCLUSION
      8. REFERENCES
    13. Chapter 25: Rhythm and Cues
      1. ABSTRACT
      2. DESIGNER EXPERIENCE AS USER EXPERIENCE
      3. GAME DESIGN AS SOCIOTECHNICAL PRACTICE
      4. METHODOLOGY
      5. CONTEXTUALIZING THE CASE
      6. PHASE 1: IDEA FORMATION
      7. PHASE 2: DESIGN AND DEVELOPMENT
      8. DISCUSSION
      9. LIMITATIONS
      10. CONCLUSION
      11. REFERENCES
    14. Chapter 26: The Power of Three
      1. ABSTRACT
      2. INTRODUCTION
      3. MOTIVATION
      4. ORGANIZATIONAL CHANGE AND THE SHORTFALL OF TRADITIONAL PROJECT MANAGEMENT IN TRANSFORMATION PROJECTS
      5. ORGANIZATIONAL CHANGE MANAGEMENT
      6. SUMMARY: ORGANIZATIONAL CHANGE MANAGEMENT IS THE PEOPLE SIDE OF A TRANSITION
      7. DESIGN THINKING
      8. SUMMARY
      9. WHY DOES DESIGN THINKING ADD TO THE VALUE OF TRANSITION PROJECTS?
      10. SUMMARY
      11. BLENDED APPROACH WITH THE POWER OF THREE TO BRIDGE DIVERGENCE AND CONVERGENCE
      12. SUMMARY: DESIGN THINKING BECOMES AN INTEGRAL CAPABILITY OF THE ORGANIZATION
      13. CONCLUSION
      14. REFERENCES
    15. Chapter 27: Towards Innovating Electronic Government Projects Management, Utilising Goal-Driven, Knowledge-Based Methods and Tools
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. E-GOVERNMENT IMPLEMENTATION CHALLENGES
      4. 3. THE LANDSCAPE OF E-GOVERNMENT PROJECT MANAGEMENT
      5. 4. eGTPM FRAMEWORK
      6. 5. APPLICATION
      7. 6. DISCUSSION
      8. 7. CONCLUSION AND FURTHER WORK
      9. REFERENCES
  8. Section 3: Tools and Technologies
    1. Chapter 28: ‘Smart' Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. SELECTING PROJECT MANAGEMENT APPS
      4. CLASSIFICATION FRAMEWORK
      5. FINDINGS
      6. CONCLUSION
      7. FUTURE RESEARCH DIRECTIONS
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    2. Chapter 29: An Integrated Information System for Monitoring Construction Works
      1. ABSTRACT
      2. INTRODUCTION
      3. THE INTEGRATED SYSTEM
      4. EXPERIENCES DRAWN FROM SYSTEM IMPLEMENTATION
      5. CONCLUSION
      6. REFERENCES
    3. Chapter 30: EcoGrid
      1. ABSTRACT
      2. INTRODUCTION
      3. ECOGRID: AN IN-DEPTH VIEW
      4. ENTITY LEVEL SCENARIO
      5. ARCHITECTURE
      6. ECOGRID PACKAGE
      7. USING ECOGRID AS TEST-BED
      8. GENERAL RECIPE: EVALUATION OF RESOURCE MANAGEMENT ALGORITHMS
      9. SUCCESS STORIES: NEW RESOURCE MANAGEMENT ALGORITHMS EVALUATED WITH ECOGRID
      10. EXPERIMENTATION AND ANALYSIS OF RESULTS
      11. RESOURCE MODELING
      12. PROCESS MODELING
      13. ANALYSIS OF RESULTS
      14. CONCLUSION AND FUTURE WORK
      15. REFERENCES
    4. Chapter 31: Enhancing RCIES Model
      1. ABSTRACT
      2. INTRODUCTION
      3. RISK MANAGEMENT
      4. RELATED WORK
      5. RESEARCH APPROACH
      6. THE PROPOSED MODEL
      7. ERP IMPLEMENTATION BUSINESS RISKS
      8. ERP IMPLEMENTATION CONTROLS
      9. LOSS OF CONTROL DUE TO DECENTRALIZATION OF DECISION MAKING
      10. PROJECT COMPLEXITY
      11. LACK OF IN HOUSE SKILLS
      12. USERS’ RESISTANCE
      13. THE CASE STUDY
      14. CASE ANALYSIS
      15. RISK IMPACT / PROBABILITY CHART
      16. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
      17. REFERENCES
    5. Chapter 32: ICT Strategic Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. INFORMATION COMMUNICATION TECHNOLOGY (ICT)
      4. THEORETICAL APPROACH TO ICT STRATEGIC PROJECT MANAGEMENT
      5. STRATEGICALLY MANAGING COMMUNICATION IN THE CONTEXT OF AN ICT BASED PROJECT
      6. CONCLUSION
      7. REFERENCES
    6. Chapter 33: Investigating the Intention to Use Social Media Tools Within Virtual Project Teams
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH DESIGN AND METHODOLOGY
      5. RESEARCH RESULTS
      6. DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
    7. Chapter 34: IT Alignment
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. A BRIEF INTRODUCTION TO THE EVENT
      6. DISCUSSION
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    8. Chapter 35: Managing Project Sustainability
      1. ABSTRACT
      2. INTRODUCTION
      3. THE BARRIERS TO SUSTAINABILITY
      4. THE SUSTAINABILITY APPROACH
      5. PROJECT MANAGER SUSTAINABILITY COMPETENCE
      6. THE SUSTAINABILITY IN PROJECT MANAGEMENT
      7. SUSTAINABILITY EVALUATION FRAMEWORK
      8. THE SUSTAINABILITY ASSESSMENT
      9. THE ASSESSMENT METHODOLOGY
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
      13. APPENDIX
    9. Chapter 36: Scope Reductions as Tool for Cost Control in Construction Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. EXISTING PROJECT COST MANAGEMENT PROCESSES
      4. USE OF SCOPE REDUCTION LISTS AND SIMILAR MEASURES
      5. PREVIOUS STUDIES OF REDUCTION LISTS
      6. METHODOLOGY
      7. USE OF REDUCTION LISTS IN THE STUDIED PROJECTS
      8. REFLECTIONS ABOUT USE OF REDUCTION LISTS IN CONSTRUCTION PROJECTS
      9. CONCLUSION
      10. REFERENCES
    10. Chapter 37: Seamless Mobility Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DESCRIPTION OF SCHEMES
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
      10. APPENDIX
    11. Chapter 38: Social Media for Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. USE OF SOCIAL MEDIA FOR PROJECT MANAGEMENT
      4. SOCIAL PROJECT MANAGEMENT PLATFORMS AND TOOLS
      5. GUIDELINES FOR USE OF SOCIAL MEDIA IN PROJECT MANAGEMENT
      6. PRACTICAL IMPLICATIONS AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    12. Chapter 39: The Project Management Perspective for a Digital City
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THE CONTEXT OF THE DIGITAL CITY
      4. 3. THE PROJECT MANAGEMENT PERSPECTIVE FOR A DIGITAL CITY
      5. 4. CONCLUSION
      6. REFERENCES
    13. Chapter 40: Using Twitter for Collaborative Student and Project Manager Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE COVENTRY CASE STUDY
      5. REFLECTIONS AND LESSONS LEARNED
      6. IMPLICATION FOR USING SOCIAL MEDIA IN PROJECT TEAMS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
  9. Section 4: Utilization and Application
    1. Chapter 41: A Bayesian Approach to Project Control
      1. ABSTRACT
      2. INTRODUCTION
      3. FORECASTING METHODOLOGIES
      4. KNOWLEDGE SOURCES
      5. FORECASTING BIAS
      6. EARNED VALUE MANAGEMENT SYSTEM
      7. BAYESIAN APPROACH
      8. APPLICATION
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    2. Chapter 42: A Project Risk Management Methodology Developed for an Electrical Portuguese Organization
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
      4. ACKNOWLEDGMENT
      5. REFERENCES
    3. Chapter 43: Alignment of Project Management with Business Strategy
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. RESULTS
      6. DISCUSSION AND FUTURE RESEARCH
      7. CONCLUSION
      8. REFERENCES
      9. APPENDIX
    4. Chapter 44: An Innovative Approach to the Development of Project Management Processes for Small-Scale Projects in a Large Engineering Company
      1. ABSTRACT
      2. INTRODUCTION
      3. MAIN FOCUS OF THE CHAPTER
      4. MANAGING PROJECTS OF VARYING SCALE
      5. SELECTION AND EVALUATION OF IMPROVEMENT FRAMEWORKS
      6. OVERVIEW OF ISO/IEC 29110 STANDARDS AND TECHNICAL REPORTS
      7. DEVELOPMENT OF THE PROJECT MANAGEMENT PROCESSES
      8. DAY-TO-DAY APPLICATION OF THE PROCESSES
      9. COST AND BENEFITS ANALYSIS OF THE USE OF ISO/IEC 29110 IN THE PROJECT MANAGEMENT PROCESSES
      10. NEXT STEPS
      11. CONCLUSION
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
      14. ENDNOTES
    5. Chapter 45: An Integrated Approach to Collaborative Learning in Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. USING INFORMATION TECHNOLOGY 2.0 IN PROJECTS
      4. THE MANAGEMENT OF LESSONS LEARNED
      5. FURTHER RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    6. Chapter 46: Applying a Core Competence Model on Swedish Job Advertisements for IT Project Managers
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND MATERIALS: CC
      4. METHOD AND DATA COLLECTION
      5. ESSENTIAL LITERATURE FINDINGS
      6. FINDINGS
      7. DISCUSSION
      8. CONCLUSION AND FUTURE RESEARCH
      9. ACKNOWLEDGMENT
      10. REFERENCES
    7. Chapter 47: CMMI Implementation and Results
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION AND FURTHER WORK
      4. REFERENCES
      5. KEY TERMS AND DEFINITIONS
    8. Chapter 48: Comparative Analysis of Electronic Resource Management Systems (ERMS)
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SCOPE AND LIMITATION
      5. OBJECTIVES
      6. COMPARISON OF ERMS
      7. INNOVATIVE ERM (http://www.iii.com/products/electronic_resource.shtml)
      8. TDNET ERM SOLUTIONS (http://web.tdnet.com/)
      9. VERDE ERM (http://www.exlibrisgroup.com/category/VerdeOverview)
      10. WEB-SHARE LICENSE MANAGER (https://www.oclc.org/license-manager.en.html)
      11. SMDB (http://www.sempertool.dk/?func=loadTemplate&template=smdbMore)
      12. CORAL (http://erm.library.nd.edu)
      13. VERA MIT (http://vera.mit.edu/)
      14. 360 RESOURCE MANAGER (http://www.serialssolutions.com/en/services/360-resource-manager)
      15. HARRASSOWITZ ELECTRONIC RESOURCES MANAGEMENT AND INFORMATION SOLUTIONS (HERMIS) (http://www.harrassowitz.de/subscription_services/hermis.html)
      16. HERMIES (http://www.ala.org/lita/ital/22/1/cyzyk)
      17. GOLD RUSH (http://www.coalliance.org/grinfo/)
      18. JOURNAL FINDER (http://www.wtcox.com/journal-finder.cfm)
      19. ERM ESSENTIALS (http://www2.ebsco.com/ en- us / ProductsServices / ERM / Pages / index.aspx)
      20. CUFTS (http://researcher.sfu.ca/cufts)
      21. E-RESOURCE CENTRAL (http://www.sirsidynix.com/eresourcecentral)
      22. RESEARCHMONITOR (http://www.priorysolutions.com/ResearchMonitor)
      23. CONCLUSION
      24. REFERENCES
    9. Chapter 49: Critical Chain Method in Traditional Project and Portfolio Management Situations
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. CASE STUDY OF APPLYING CCPM/TOC IN HEAVY ENGINEERING INDUSTRY
      5. ANALYSIS AND DISCUSSION
      6. CONCLUSION AND FUTURE RESEARCH
      7. REFERENCES
    10. Chapter 50: Effective Human Resources Management Practices in Small and Medium Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. MEXICO
      4. INDONESIA
      5. SOUTH KOREA
      6. TURKEY
      7. DISCUSSION
      8. SCHOLARLY AND PRACTICAL IMPLICATIONS
      9. FUTURE DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    11. Chapter 51: Evidence Based Strategic Human Capital Management
      1. ABSTRACT
      2. INTRODUCTION
      3. SCOPE OF THE STUDY
      4. LITERATURE REVIEW
      5. SAMPLE ORGANIZATION: DURGAPUR STEEL PLANT (DSP)
      6. EXHIBIT-1 HR VISION AND STRATEGY
      7. CONCLUSION
      8. REFERENCES
    12. Chapter 52: High-Performance Work Practices in Healthcare Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. HUMAN RESOURCE MANAGEMENT AND HIGH PERFORMANCE WORK PRACTICES
      4. HIGH PERFORMANCE WORK PRACTICES IN ORGANIZATIONS
      5. HPWP IN HEALTHCARE ORGANIZATIONS
      6. SOLUTIONS AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    13. Chapter 53: How's ICT Project Management Going in Portugal?
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
      4. REFERENCES
      5. KEY TERMS AND DEFINITIONS
    14. Chapter 54: Innovating Practices in Managing Engineering Design Projects
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. REVISITING ANT
      4. 3. PROJECT PERFORMANCE
      5. 4. TASK PERTURBATION INDEX
      6. 5. MANAGING PERTURBATION IN PROJECTS
      7. 6. COPING WITH INNOVATIVE PRACTICES
      8. 7. CONCLUSION
      9. REFERENCES
    15. Chapter 55: Inside the Project Management Institute
      1. ABSTRACT
      2. INTRODUCTION
      3. HOW PMI USES POPULAR SOCIAL MEDIA CHANNELS
      4. TAKING SOCIAL MEDIA TO THE NEXT LEVEL
      5. GETTING SOCIAL: TIPS FOR PROJECT PRACTITIONERS
      6. THE END OF THE LONELY PROJECT MANAGER
    16. Chapter 56: IT Governance Practices of SMEs in South Africa and the Factors Influencing Their Effectiveness
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODOLOGY
      5. CONCLUSION AND RECOMMENDATIONS
      6. CONTRIBUTION, LIMITATIONS, AND FUTURE RESEARCH
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    17. Chapter 57: Managing International Information Technology Project Relationships
      1. ABSTRACT
      2. INTRODUCTION
      3. AGENCY THEORY: AN OVERVIEW
      4. KEY AGENCY THEORY DIMENSIONS
      5. METHODOLOGY
      6. ANALYSIS OF AGENCY THEORY FRAMEWORK
      7. DISCUSSION
      8. LIMITATIONS AND FUTURE RESEARCH OPPORTUNITIES
      9. CONCLUSION
      10. REFERENCES
    18. Chapter 58: Measurement of Information System Project Success in German Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. RESEARCH DESIGN
      5. RESULTS
      6. DISCUSSION
      7. CONCLUSION
      8. REFERENCES
      9. APPENDIX
    19. Chapter 59: Project Management in Library and Information Science
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL CONTEXT: PROJECT MANAGEMENT IN LIBRARY AND INFORMATION SCIENCE
      4. INSTITUTIONAL CONTEXT: THE LIBRARY OF THE FACULTY OF ECONOMICS AND BUSINESS AT COMPLUTENSE UNIVERSITY
      5. CREATION, STRUCTURE, AND CHARACTERISTICS OF THE COP
      6. DYNAMICS AND METHODOLOGY OF THE COP
      7. RESULTS
      8. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. APPENDIX: “DIRECTORY OF PROJECTS”
    20. Chapter 60: Risk Management Decisions and Organizational Structure in the Case of a Development Management Firm
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION AND THE PROJECT
      6. SOLUTIONS AND RECOMMENDATIONS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    21. Chapter 61: Social Media Use within Project Teams
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL MEDIA AS COMMUNICATION CHANNELS
      4. ISSUES AND CHALLENGES
      5. SOLUTIONS AND RECOMMENDATIONS
      6. RECOMMENDATIONS FOR EACH SOCIAL MEDIA TOOL
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    22. Chapter 62: Strategic Software Project Governance and Learning through Project Portfolio Management
      1. ABSTRACT
      2. INTRODUCTION
      3. SOFTWARE PROJECTS, PROGRAMS, AND PORTFOLIOS
      4. RATIONALE FOR USING STRATEGIC SOFTWARE PROJECT PORTFOLIO MANAGEMENT
      5. A METHODOLOGY FOR STRATEGIC SOFTWARE PROJECT PORTFOLIO MANAGEMENT
      6. ENHANCING SSPPM WITH INSTITUTIONALIZED ORGANIZATIONAL LEARNING
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    23. Chapter 63: Teaching Software Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. COURSE STRUCTURE
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
      9. APPENDIX A: SAMPLE MEETING LOG
      10. APPENDIX B: SOME OF THE PROJECTS GIVEN IN THIS COURSE
      11. APPENDIX C: TEMPLATE FOR TEAM MEMBER EVALUATION
    24. Chapter 64: Using Data Labels to Discover Moderating Effects in PLS-Based Structural Equation Modeling
      1. ABSTRACT
      2. INTRODUCTION
      3. DATA USED IN THE ANALYSIS
      4. EXPLORATORY ANALYSIS
      5. CREATING DATA LABELS
      6. IDENTIFYING MODERATION BASED ON DATA LABELS
      7. CONFIRMATORY ANALYSIS
      8. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
  10. Section 5: Organizational and Social Implications
    1. Chapter 65: A Practitioner Based Evaluation of Project Management Knowledge and Education
      1. ABSTRACT
      2. INTRODUCTION
      3. PROJECT MANAGEMENT PRACTICE
      4. PROJECT MANAGEMENT EDUCATION
      5. RESEARCH METHODOLOGY
      6. RESULTS AND DISCUSSION
      7. CONCLUSION
      8. REFERENCES
      9. APPENDIX
    2. Chapter 66: A Study of a Federally Funded Project between Higher-Ed Institutions in the U.S. and Pakistan
      1. ABSTRACT
      2. OVERVIEW
      3. REVIEW OF RELEVEVANT PM RESEARCH
      4. DATA COLLECTION METHODS
      5. PM CHALLENGES FACING HETEROGENOUS AND DISTRIBUTED TEAMS
      6. NEGOTIATING UNCERTAINTY RELATED TO METHODS AND OUTCOMES
      7. PLANNING AND MEASURING PROJECT PERFORMANCE
      8. MANAGING CREATIVITY
      9. CHALLENGES UNIQUE TO THIS PROJECT
      10. CONLCUSION AND DEIRECTION FOR FUTURE RESEARCH
      11. REFERENCES
      12. ENDNOTES
      13. APPENDIX
    3. Chapter 67: An Investigation of E-HRM Practices in Indian Tourism and Hospitality Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL UNDERPINNINGS
      4. METHODOLOGY
      5. RESULTS AND DISCUSSION
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    4. Chapter 68: Analysis of the Success Factors and Failure Causes in Projects
      1. ABSTRACT
      2. INTRODUCTION AND OBJECTIVES
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. RESULTS
      6. DISCUSSION OF RESULTS
      7. CONCLUSION
      8. REFERENCES
    5. Chapter 69: Cultural Effects on Trust Building in International Projects' Stakeholders
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. DESIGN OF CULTURAL EFFECT MODEL
      5. DISCUSSION AND MANAGERIAL IMPLICATIONS
      6. CONCLUSION AND FUTURE RESEARCH
      7. REFERENCES
    6. Chapter 70: Effects of Social Media on Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. USING SOCIAL MEDIA FUNCTIONALITY IN PROJECT MANAGEMENT
      5. EFFECTS OF SOCIAL MEDIA ON PROJECT MANAGEMENT
      6. BARRIERS FOR SOCIAL MEDIA USE IN PROJECT MANAGEMENT
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
    7. Chapter 71: Harnessing Knowledge Integration in IS Design for Innovation Facilitation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. INNOVATION GENERATION: IS AND THE KNOWLEDGE INTEGRATION PARADOXON
      5. SUMMARY
      6. CONCLUSION
      7. FURTHER RESEARCH INQUIRIES
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    8. Chapter 72: Risk Profiles in Individual Software Development and Packaged Software Implementation Projects
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RELATED LITERATURE
      4. 3. RESEARCH APPROACH
      5. 4. RESULTS AND DISCUSSION
      6. 5. CONCLUSION AND IMPLICATIONS
      7. REFERENCES
      8. APPENDIX
    9. Chapter 73: Strategic Human Resource Development Alignment
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. STRATEGIC HRD ALIGNMENT LINKAGES
      5. MODEL OF STRATEGIC HRD ALIGNMENT FROM THE EMPLOYEE’S PERSPECTIVE
      6. IMPLICATIONS AND FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    10. Chapter 74: Strategic Human Resource Management in Facilitating Organizational Change
      1. ABSTRACT
      2. INTRODUCTION
      3. STRATEGIC HUMAN RESOURCE MANAGEMENT
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
    11. Chapter 75: The Antecedents and Consequences of Strategic HRM in Malaysian and Philippine SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: REVIEW OF THE LITERATURE
      4. HYPOTHESES
      5. RESEARCH METHODOLOGY
      6. RESULTS AND DISCUSSION
      7. CONCLUSION: SUMMARY OF FINDINGS AND IMPLICATIONS
      8. FUTURE RESEARCH DIRECTIONS
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
      12. APPENDIX: LIST OF VARIABLES
    12. Chapter 76: The Effect of Organizational Commitment on Project Outcomes under Common Agency
      1. ABSTRACT
      2. INTRODUCTION
      3. INTRODUCTION TO THE PROBLEM
      4. BACKGROUND FOR THE RESEARCH APPROACH
      5. PURPOSE OF THE STUDY
      6. RESEARCH QUESTIONS
      7. RESEARCH DESIGN
      8. POPULATION/SAMPLE
      9. INSTRUMENTS/MEASURES
      10. DATA COLLECTION
      11. SUMMARY OF FINDINGS
      12. CONCLUSION
      13. REFERENCES
    13. Chapter 77: The Relationship between Information Systems Strategy and the Perception of Project Success
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH DESIGN
      5. RESULTS
      6. DISCUSSION OF RESULTS
      7. CONCLUSION AND LIMITATIONS
      8. REFERENCES
    14. Chapter 78: The Role of Lean Production on Organizational Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. JUST IN TIME
      6. TOTAL PRODUCTIVE MAINTENANCE
      7. TOTAL QUALITY MANAGEMENT
      8. CELLULAR MANUFACTURING
      9. HUMAN RESOURCE MANAGEMENT
      10. ORGANIZATIONAL PERFORMANCE
      11. THE IMPACT OF LEAN PRODUCTION ON ORGANIZATIONAL PERFORMANCE
      12. SOLUTIONS AND RECOMMENDATIONS
      13. FUTURE RESEARCH DIRECTIONS
      14. CONCLUSION
      15. REFERENCES
      16. ADDITIONAL READING
      17. KEY TERMS AND DEFINITIONS
    15. Chapter 79: Towards Effective Teaching in Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. CURRENT ISSUES IN PROJECT MANAGEMENT TEACHING
      4. IMPACTS TO STUDENT LEARNING QUALITY AND EXPERIENCE
      5. NOVEL METHODS TO ENHANCE THE PROJECT MANAGEMENT TEACHING AND LEARNING
      6. EVALUATIONS OF THE INVENTED METHODS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
  11. Section 6: Managerial Impact
    1. Chapter 80: Career Management and Human Resource Development of a Global, Diverse Workforce
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 81: An Exploratory Study of the Current State of Career Development for Project Managers in the IT and Other Industries
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHOD
      5. RESULTS
      6. HYPOTHESIS 1: ANALYSIS
      7. HYPOTHESIS 2 AND 3: ANALYSIS
      8. DISCUSSION
      9. LIMITATIONS AND FUTURE DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
    3. Chapter 82: Differentiating between Leadership Competencies and Styles
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. DISCUSSION
      5. LIMITATIONS AND AGENDA FOR FUTURE RESEARCH
      6. CONCLUSION
      7. REFERENCES
    4. Chapter 83: Enhancing Organisational Maturity with Benefits Management
      1. ABSTRACT
      2. INTRODUCTION
      3. MATURITY MODELS
      4. MATURITY MODELS LIMITATIONS
      5. BENEFITS MANAGEMENT
      6. P3M3 SELF-ASSESSMENT
      7. CASE STUDY
      8. CONCLUSION
      9. REFERENCES
    5. Chapter 84: Human Capital in Malaysian SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: THE MALAYSIAN CONTEXT
      4. HUMAN CAPITAL IN SMES: OVERVIEW AND PROSPECTS
      5. METHODOLOGY
      6. DEMOGRAPHICS AND HUMAN CAPITAL DEVELOPMENT
      7. HR PRACTICE AND HR EFFECTIVENESS
      8. HUMAN CAPITAL VALUE AND UNIQUENESS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    6. Chapter 85: Managing Intrapreneurial Employees in Internationalized Services
      1. ABSTRACT
      2. INTRODUCTION
      3. INNOVATION IN INTERNATIONALIZED SERVICE FIRMS
      4. INTRAPRENEURIAL BEHAVIOR AS A SOURCE OF INNOVATION
      5. MANAGING A MULTINATIONAL WORKFORCE
      6. AN INTEGRATIVE MODEL OF INTRAPRENEURIAL BEHAVIOR IN INTERNATIONALIZED SERVICES
      7. CONCLUSION
      8. REFERENCES
      9. ENDNOTES
    7. Chapter 86: Recruiting a Project Manager
      1. ABSTRACT
      2. INTRODUCTION
      3. ROLE OF PM IN THE ORGANIZATION
      4. METHODOLOGY
      5. BASIC PROJECT MANAGEMENT SKILLS
      6. SELECTION PROCESS
      7. OTHER SELECTION TECHNIQUES
      8. OTHER KNOWLEDGE AREAS
      9. CONCLUSION
      10. REFERENCES
    8. Chapter 87: The ISO 55 00X Asset Management Standard
      1. ABSTRACT
      2. INTRODUCTION
      3. AIM, FOCUS, AND METHOD
      4. ISSUES OF CONCERN
      5. PROMISING WAYS OF ACADEMIC ENGAGEMENT TO ISSUES OF CONCERN
      6. SUMMARY OF FINDINGS AND CONCLUSION
      7. REFERENCES
    9. Chapter 88: The Project Knowledge Management Success over the Project's Lifecycle
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORY AND HYPOTHESES
      4. METHODOLOGY
      5. DATA ANALYSIS, RESULTS
      6. LIMITATIONS
      7. CONCLUSION AND RECOMMENDATIONS
      8. REFERENCES
    10. Chapter 89: The Relationship between Information Technology Governance and Information Technology Performance in Taiwanese Financial Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHOD
      5. DATA ANALYSIS
      6. DISCUSSION
      7. CONCLUSION AND LIMITATIONS
      8. ACKNOWLEDGMENT
      9. REFERENCES
    11. Chapter 90: The Role of Business Process Reengineering in the Modern Business World
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ROLE OF BUSINESS PROCESS REENGINEERING IN THE MODERN BUSINESS WORLD
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    12. Chapter 91: The Synergistic Potential of Human Resource Management in Small and Medium Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. STRATEGIC CONFIGURATION AND HRM INCLUSION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    13. Chapter 92: Use Value and HRD and HRM Flexibility
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
  12. Section 7: Critical Issues
    1. Chapter 93: Barriers to Social Media Adoption on Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BARRIERS TO ADOPTION
      5. SOLUTIONS AND RECOMMENDATIONS: OVERCOMING THESE BARRIERS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    2. Chapter 94: Best-Practice of Reducing Risk through a Culture of Total Quality Management
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW LENS AND DISCUSSION
      4. CONCLUSION
      5. FUTURE RESEARCH
      6. REFERENCES
    3. Chapter 95: Challenges Faced by South African Human Resource Practitioners in Multinational Corporations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THEORETICAL FRAMEWORK
      5. MAIN FOCUS OF THE CHAPTER
      6. SOLUTIONS AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    4. Chapter 96: Considering Sustainability in Project Management Processes
      1. ABSTRACT
      2. INTRODUCTION
      3. THE DIMENSIONS OF SUSTAINABILITY
      4. THE IMPACT OF SUSTAINABILITY ON PROJECT MANAGEMENT
      5. PROJECT MANAGEMENT PROCESSES
      6. INTEGRATING SUSTAINABILITY INTO PROJECT MANAGEMENT PROCESSES
      7. CONCLUSION
      8. FUTURE RESEARCH DIRECTIONS
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    5. Chapter 97: Critical Issues in E-Learning Project Management in the Context of Web Technologies Development
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN CRITICAL ISSUES OF ELEARNING PROJECT MANAGEMENT: ORGANISATIONAL FACTOR ANR TECHNOLOGICAL FACTOR
      5. ORGANISATIONAL FACTOR: RELATION BETWEEN STRATEGY AND CHOICE OF TECHNOLOGY
      6. TECHNOLOGICAL FACTOR
      7. FUTURE RESEARCH DIRECTIONS: NEW WAY OF LEARNING AND KNOWLEDGE TRANSFERRING, AND ORGANISATIONAL CONTEXT AND CULTURE
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    6. Chapter 98: Factors Causing Project Cost Overrun in the Telecommunications Industry in Oman
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH OBJECTIVES
      4. RESEARCH QUESTIONS AND HYPOTHESES DEVELOPMENT
      5. METHODOLOGY
      6. ANALYSIS OF DATA
      7. DISCUSSION OF RESULTS
      8. CONCLUSION
      9. REFERENCES
    7. Chapter 99: Human Resource Management and Performance in the Hospitality Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. A GENERAL HRM-PERFORMANCE LINKAGE MODEL
      4. MEASUREMENT ISSUES
      5. STATISTICAL ANALYSIS
      6. SAMPLE ISSUES
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    8. Chapter 100: Measuring Knowledge Enablers and Project Success in IT Organizations
      1. ABSTRACT
      2. BACKGROUND
      3. PROBLEM
      4. GOAL AND RESEARCH QUESTIONS
      5. METHODOLOGY
      6. RESULTS
      7. CONCLUSION
      8. PRACTICAL IMPLICATIONS
      9. FUTURE RESEARCH
      10. REFERENCES
    9. Chapter 101: Perspectives of Big Data Analysis for Knowledge Generation in Project Management Contexts
      1. ABSTRACT
      2. BACKGROUND
      3. THEORETICAL RELATIONSHIP: PROJECT, KNOWLEDGE MANAGEMENT, AND BIG DATA
      4. CASE STUDY: DATA GENERATED IN A PROJECT PORTFOLIO
      5. CONCLUSION
      6. REFERENCES
    10. Chapter 102: Root Causes of New Hotel Opening Delays in China
      1. ABSTRACT
      2. INTRODUCTION
      3. HOTEL ROOM GROWTH PROJECTIONS
      4. DEVELOPMENT OF CHINA’S TOURISM AND TRAVEL INDUSTRY
      5. THE STRATEGIC VISIONS OF INTERNATIONAL HOTEL COMPANIES
      6. THE CURRENT WAY OF OPENING NEW HOTELS
      7. HOTEL OPENING DELAYS
      8. ROOT CAUSE ANALYSIS OF HOTEL OPENING DELAYS
      9. PROJECT MANAGEMENT AS A STRATEGIC COMPETENCE
      10. CHALLENGES IN IMPLEMENTING PROJECT MANAGEMENT METHODOLOGIES
      11. BUILDING BLOCKS TO EFFECTIVELY IMPROVE PROJECT PERFORMANCE
      12. FUTURE RESEARCH
      13. REFERENCES
      14. ADDITIONAL READING
      15. KEY TERMS AND DEFINITIONS
      16. APPENDIX
    11. Chapter 103: Social Project Management?
      1. ABSTRACT
      2. INTRODUCTION
      3. COMMON GROUND
      4. WHAT SHOULD YOU TAKE AWAY?
      5. TOWARDS SOCIAL PROJECT MANAGEMENT?
      6. REFERENCE
    12. Chapter 104: The Relationships between Project Management and Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. INTERFACES BETWEEN INFORMATION AND KNOWLEDGE MANAGEMENT AND PROJECT MANAGEMENT
      5. FINAL CONSIDERATIONS
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    13. Chapter 105: Why Change Programmes Don't Produce Change
      1. ABSTRACT
      2. INTRODUCTION
      3. PATTERNS OF UNDERPERFORMANCE AND FAILURE
      4. UNPICKING THE PROPENSITY FOR FAILURE
      5. FOSTERING A MORE INTEGRATED APPROACH TO INQUIRY AND CHANGE
      6. SURFACING MULTI-LEVEL CHANGE PATHOLOGIES
      7. A HABITUAL RESPONSE TO MULTI-LEVEL CHANGE PATHOLOGIES
      8. PLACING PROGRAMME AND PROJECT MANAGEMENT UNDER THE MICROSCOPE
      9. IMPLICATIONS FOR PROFESSIONAL PRACTICE
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    14. Chapter 106: Why Has Project Management (PMBOK) Hindered Instead of Advanced Transformational E-Government?
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RESEARCH APPROACH
      4. 3. FINDINGS
      5. 4. COMPARISON OF THE E-GOVERNMENT CHALLENGES TO PROJECT MANAGEMENT BODY OF KNOWLEDGE (PMBOK)
      6. 5. POTENTIAL PMBOK ENHANCEMENT
      7. 6. E-GOVERNMENT CHALLENGE
      8. 7. E-GOVERNMENT CHALLENGE
      9. 8. GOVERNMENT CHALLENGE
      10. 9. POTENTIAL PMBOK ENHANCEMENT
      11. 10. E-GOVERNMENT CHALLENGE
      12. 11. GOVERNMENT CHALLENGE
      13. 12. GOVERNMENT CHALLENGE
      14. 13. E-GOVERNMENT CHALLENGE
      15. 14. E-GOVERNMENT CHALLENGE
      16. 15. E-GOVERNMENT CHALLENGE
      17. 16. RECOMMENDATIONS
      18. 17. CONCLUSION
      19. REFERENCES
  13. Section 8: Emerging Trends
    1. Chapter 107: Constructive eHealth Evaluation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THEORETICAL FRAMEWORK
      5. OBJECTIVE
      6. ANALYTICAL FRAMEWORK
      7. PRESENTATION OF THE CONSTRUCTIVE eHEALTH EVALUATION METHOD USED DURING AN EHR DEVELOPMENT PROCESS IN A DANISH REGION
      8. SOLUTIONS AND RECOMMENDATIONS: DISCUSSION
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    2. Chapter 108: CAMES
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. METHODOLOGY
      6. THE CAMES SYSTEM
      7. SCENARIO TESTING OF THE PRINCIPLES
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    3. Chapter 109: Analyzing the Roles of Human Capital and Competency in Global Business
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE ROLES OF HUMAN CAPITAL AND COMPETENCY IN GLOBAL BUSINESS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    4. Chapter 110: Corporate Strategy from the Bottom
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CORPORATE STRATEGY FROM THE BOTTOM
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    5. Chapter 111: Cross-Sector Collaboration between Business and Non-Business Actors
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. METHODOLOGY AND RESEARCH SETTING
      5. ANALYSIS
      6. DISCUSSION AND CONCLUDING REMARKS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    6. Chapter 112: Excellence in IT Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
      4. REFERENCES
      5. ENDNOTE
    7. Chapter 113: Extended Earned Value Management Based on Fuzzy Multi-Criteria Decision Making
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. PROBLEM FORMULATION
      5. 4. NUMERICAL EXAMPLE
      6. 5. COMPARISON BETWEEN PROPOSED METHOD AND THE PREVIOUS ONES
      7. 6. CONCLUSION
      8. REFERENCES
    8. Chapter 114: Grid Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. VIRTUAL ORGANIZATIONS
      4. WORKLOAD AND POLICY MANAGEMENT
      5. SHARED SERVICES
      6. STATELESS BUSINESS COMPONENTS
      7. CLIENT STATE MANAGEMENT
      8. HIERARCHICAL MODEL
      9. ABSTRACT OWNER MODEL (AO)
      10. ECONOMY/MARKET MODEL
      11. COMPUTATIONAL ECONOMY
      12. WHY COMPUTATIONAL ECONOMY?
      13. ECONOMY - DRIVEN GRID RESOURCE MANAGEMENT
      14. META SCHEDULER
      15. GRID MIDDLEWARE
      16. LOCAL SCHEDULER
      17. USER APPLICATIONS
      18. RESOURCE MANAGEMENT MODELS
      19. CENTRALIZED
      20. DECENTRALIZED
      21. HIERARCHICAL
      22. GRID ARCHITECTURE FOR COMPUTATIONAL ECONOMY (GRACE)
      23. GRACE COMPONENTS
      24. CONCLUSION
      25. REFERENCES
    9. Chapter 115: HRM Practices and Problems in Family-Owned SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
    10. Chapter 116: Human Resource Management in Indian Hospitality Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW: EMERGING THEORETICAL AND PRACTICAL PERSPECTIVES
      4. METHODOLOGY
      5. RESULTS AND DISCUSSIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    11. Chapter 117: Key Success Drivers for Large High-Technology Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE OVERVIEW
      4. RESEARCH METHOD AND DATA SOURCE
      5. KEY FINDINGS
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
    12. Chapter 118: Radio Resource Management in Cognitive Radio Sensor Networks
      1. ABSTRACT
      2. INTRODUCTION
      3. MOTIVATION AND BACKGROUND
      4. RADIO RESOURCE MANAGEMENT SCHEMES
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    13. Chapter 119: Replacing Project Managers in Information Technology Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL FRAMEWORK
      4. RESEARCH METODOLOGY
      5. THE ANALYSIS: PROCESS AND RESULTS
      6. DISCUSSION
      7. IMPLICATIONS FOR PRACTICE AND RESEARCH
      8. REFERENCES
      9. APPENDIX 1: THE LITERATURE SEARCH
      10. APPENDIX 2
    14. Chapter 120: Transferring Data to Wisdom in Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS