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[ch16entry02] Thomas M. Koulopoulos, and Carl. Frappaolo, Smart Things to Know about Knowledge Management. Capstone Ltd., <year>1999</year>.

[ch16entry03] Susan Albers Mohrman, et al. Designing Team-Based Organizations: New Forms for Knowledge Work (Jossey-Bass Management Series). Jossey-Bass Publishers, <year>1995</year>.

[ch16entry04] Amrit. Tiwana, The Knowledge Management Toolkit: The Practical Techniques for Building a Knowledge Management System. Prentice Hall, <year>1999</year>.

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