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Programming the Microsoft Bot Framework: A Multiplatform Approach to Building Chatbots by Joe Mayo

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CHAPTER 8. Using Natural Language Processing (NLP) with LUIS

In the world of chatbots, there are plenty of opportunities for buttons, cards, and quick commands, but the essential aspect of chatbots is that they have conversational interfaces. With the Microsoft Bot Framework, you’re able to target multiple channels, where text conversation is the defacto standard. In fact, some channels like email and SMS are primarily text, where any attempts to make them graphical would look and feel like an old comfortable tool with new technology bolted onto its side. What you’ll find is that a lot of applications can naturally fit into this conversational world and often yield a superior solution.

To see the benefit of the conversational interface, this ...

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