Appendix A. About the Authors

Jim Steger

Jim Steger is cofounder and principal of Sonoma Partners, a Chicago-based consulting firm that specializes in Microsoft Dynamics CRM implementations. Sonoma Partners won the Global Microsoft CRM Partner of the Year award in both 2003 and 2005 and was a finalist in 2008. He is a Microsoft Certified Professional and has architected multiple award-winning Microsoft Dynamics CRM deployments, including complex enterprise integration projects. He has been developing solutions for Microsoft Dynamics CRM since the version 1.0 beta.

Before starting Sonoma Partners, Jim designed and led various global software development projects at Motorola and ACCO Office Products. Jim earned his bachelor’s degree in engineering ...

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