Summary

This chapter discussed how to implement an application using the UCMA Workflow for business process communications and information access from different modalities, such as phones or IM. By using Visual Studio 2008, you can add communication activities to an application easily by dragging them onto the designer canvas and setting them up to interact with the user over a new interface (for example, phone and IM). The scenario explored in this chapter, an expense report approval process, demonstrates how you can use the UCMA Workflow to enable your applications for Unified Communications quickly.

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