Programming for Unified Communications with Microsoft® Office Communications Server 2007 R2

Scenario

The contextual collaboration scenario defined previously can be implemented in any client application using the Office Communicator Automation API. In this chapter, we implement the contextual collaboration feature using a sample scenario to illustrate this point.

For example, in a retail enterprise, employees in one store often call employees in other stores to check the availability of an item for a customer. To confirm the accuracy of the inter-store inventory system, which is refreshed only every 24 hours, employees call the target store to make sure the item is available and to ask the store to hold that item for the customer before directing the customer to drive to the other store. If both the calling employee and the called employee ...