Advisory services, 11, 16, 27–28, 57
Amazon, 15
Armstrong Coal Company, 9
Asset management services, 7–8, 13, 24
AT&T, 9, 13–14
Avnet, 57
Bayer Pharmaceuticals, 10
Boeing, 13
Business process outsourcing, 8–9, 14, 25
Capabilities
definition of, 43–44
other customer-centric, 48–49
sales, 44–47
service and solution delivery, 47–48
Caterpillar, 7, 9, 13, 15
Cengage Learning, 56
Challenges
metrics creation, 76–77
strategic, service and solution growth, 76
value propositions and prices, 77–78
working with partners, 78–79
Cisco, 8, 14
Colloboration with customers
definition, 66
expectations, 70–71
improvement/speciation of existing services, 67
introduction to, 65–66
matching capabilities, 68–70
new services and solutions, 67–68
Company configuration ...
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