We dedicate this book to the business leaders, managers in the field, scholars, teachers, and students who have heeded the call of service infusion and have shed light on the journey toward solutions and service infusion success. We wish to thank our development editor, Kirsten D. Sandberg, for her quality counsel and enhancements to the book’s contents and readability, and administrative assistant, Diane Davis, for her many conscientious contributions in getting the manuscript ready for publication.
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