How UPS Delivers Again and Again
The Editors of New Word City
“I’m not a shipping expert,” Daniel Gonzalez fumed. “I don’t want to be a shipping expert. I just want to be an expert at building great products that we can ship on time.” Gonzalez managed a new plant in Tijuana, Mexico, for Precision Dynamics Corporation (PDC), the world’s top maker of automatic identification wristbands. Those electronic gadgets do everything from opening hotel rooms to admitting fans to rock concerts to identifying hospital patients. They’re not only ubiquitous but time-sensitive. If they arrive too late for some major event, they’re worthless—a loss to both maker ...
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