Acknowledgements
I'm indebted to the many clients of Executive Wisdom Consulting Group who over the past decade have allowed me to practise, develop and hone my craft. The work kept me focused on practical results to be achieved in actual client environments. These engagements meant I travelled to countries I would never otherwise have visited, and learned new skills in order to deliver the results they required.
My thanks go to the fine people at Wiley: Sarah Crisp, Keira de Hoog and Alice Berry. Your patience and support went beyond the call of duty and amazingly you chose not to blow me up. To the finest editor I could hope to work with, Jem Bates, who remained calm during the tempest, I thank you for your amazing editing and fabulous support ...
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