Includes Complete Participant & Instructor Workbooks!
Your fast, fun resource for becoming more professionaland successful: the perfect complement to Jeff Havens’s Professional Excellence video course!
We’ve all been students, but nowhere in our formal education were we taught how to work with others or make successful connections… skills which are absolutely critical to our professional success. Jeff Havens’s Professional Excellence fills that gap,bringing together tools, resources, and knowledge anyone can use to excel. If you want to be the best you can be – or help your employees do the same - this is exactly what you need. One of North America’s leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute – and never forget his crucial takeaways. Designed to complement Havens’s separate video course (ISBN: 9780134464664), this package contains a 82-page Participant Workbook, combining summaries, room for notes, and powerful questions for assessing and improving professionalism. Coverage includes: how to behave appropriately at work… how to be more positive, avoid inappropriate conversations, and use nonverbal communication more effectively… how to use technologies like the Internet, email, and speakerphones appropriately… how to make business contacts, meet groups of people, and network more successfully. Perfect for HR pros, trainers, and coaches, this package also includes a 72-page Instructor’s Guide, packed with step-by-step instructions for maximizing each lesson’s effectiveness and entertainment. No additional materials or pre-work necessary: just follow the instructions, and in less than 5 minutes you’ll be ready to teach this course!
About the Instructor
Jeff Havens is one of North America’s most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we’ll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune® 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and Embrace Change. For more information, visit www.jeffhavens.com.
What You Will Learn
How to identify appropriate and inappropriate workplace practices and behaviors
What topics to avoid in conversations at work
How to be more positive and use nonverbal communication more effectively
How to develop successful working habits for maximum productivity
How to use the Internet, email, and speakerphones appropriately
How to create more opportunities for business and career advancement through successful networking
How to meet groups of people without becoming intimidated
Who Should Take This Course
For everyone starting out in any workplace
For people who want or need to improve their professionalism and performance
For every HR professional, senior leader, coach, trainer, or mentor who wants to help employees succeed
No experience required
Table of Contents
Discover how this course will help you become more professional, and how you can use it most effectively.
Part 1: Office Etiquette and Behavior
Learn how to avoid unprofessional behaviors such as discussing controversial topics, shouting, negativity, and gossip.
Part 2: Proper Use of Technology
Learn how to use the Internet, email, speakerphones, and smartphones appropriately – and how not to use technology at work.
Part 3: Successful Networking Techniques
Learn how to network effectively for professional advancement: introduce yourself to new people, shake hands, meet groups, exchange business cards, and follow up afterwards.
Review your powerful new skills for achieving professional excellence.