Chapter 9. Rinse and Repeat

This chapter is meant to challenge your way of thinking about what a “solution” is. In previous chapters, we’ve talked about making constant, small improvements to a product and about how that product—or solution—is really never completed. This chapter discusses something like that, but different.

Think about why you might go on an annual vacation: to relax, to see friends or family, to explore, to expose yourself to new experiences. Whatever the reasons might be, let’s call them your goal. This year, you plan to go on a wonderful vacation and accomplish that goal. Great!

Now, does that mean you’ll never go on a vacation again? Goal accomplished—done! Of course not! Next year you’ll want to vacation again ... and the ...

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