Author’s Information
John Long is a process architect who has worked in the banking, energy, software, telecommunications, defense, and research industries. He has a Master of Science in Computer Science from the University of Tennessee. He has published two other professional books:
• ITIL® Version 3 at a Glance: Information Quick Reference
• ITIL® 2011 At a Glance
He has also self-published a number of other books. He has a terrific wife of 26 years, with whom he enjoys spending time now that all four of his children are out of the house. He can be reached at johnoflong@gmail.com.
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