Process Mapping and Management

Notes

Chapter 1

1. Dorgan and Dowdy (2004).

2. Behr, Kim, and Spafford (2007), p. 91.

3. Behr et al. (2007), p. 91; Baschob and Piott (2007).

4. Carr (2003), p. 449.

5. Dorgan and Dowdy (2004).

Chapter 2

1. A rule of thumb, or heuristic, is a principle with general applicability that cannot be assumed to apply to every situation.

2. Other terms by which an SOW may be known include contract, project plan, feasibility study, or some similar name.

3. SCI is based on a real organization, with dates and names changed to provide anonymity.

Chapter 3

1. Please note that flow of process is not flow of data. This is not a different kind of data flow diagram.

2. Some process mapping methods (or near-process methods) include Business Process Execution ...