O'Reilly logo

Process Mapping and Management by Sue Conger

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 7

Process Cleaning

Introduction

At this point, all current mapping is complete, and waste or non-value-adding steps have been removed from the process to the extent possible. In this chapter, cleaning techniques are applied to remaining process steps in order to improve their efficiency and effectiveness. Cleaning can be thought of as the difference between the Japanese and American views of process improvement. Americans say, “If it ain’t broke, don’t fix it.” The Japanese say, “If it isn’t perfect, perfect it.” This chapter’s techniques all relate to perfecting otherwise operational process steps.

To begin this discussion, we add two techniques critical in complex process control: statistical process control, which is discussed in ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required