O'Reilly logo

Process Improvement Essentials by James R. Persse PhD

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

The Six Sigma Team

Even from the light view of Six Sigma taken in this chapter, I hope it is clear that Six Sigma is not a casual, let's-try-it-out approach to process improvement. It's not a simple form of inputs, outputs, actors, and steps. It is a highly structured approach to decision making based on the methodological application of statistical design and quantitative analyses. That's why organizations that religiously employ Six Sigma do so with specialized teams trained in the methods and techniques of the program. You don't just throw a Six Sigma team together. You form a group with a specific set of dispersed skills. Here are some talents the people on your Six Sigma team could do well by possessing:

Knowledge of process systems

Knowledge of process systems is essential for any process improvement team. This is true for ISO 9001 and CMMI, and it is especially true for Six Sigma. The actions you take under Six Sigma are going to quantitatively alter how your processes operate. And improvements designed under Six Sigma are designed to stick. They are designed to be fixed in place. So you teams will be well served to have an appreciation of process systems and the concepts of process improvement. Otherwise they could be setting Six Sigma depth charges off all over the place.

I was recently called into the compliance office of a major telecommunications company to help them overhaul a process program that guided the way their business units engaged with IT. Frankly, the program ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required