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Process Improvement Essentials by James R. Persse PhD

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ISO 9000: Sections 1 Through 3

The ISO 9001:2000 Standard is organized (roughly) into two basic parts. Sections 1 through 3 provide introductory and overview material. Sections 4 through 8 provide the requirements for the makeup, management, use, and maintenance of the quality management system. Sections 4 through 8 of the manual are discussed in some detail in this chapter, but before I look at these sections, I'll touch briefly on Sections 1 through 3, as they set the stage for the intention of the Standard and its particular audiences.

Section 1. Scope

Section 1 of ISO 9001 defines the scope of the Standard. Basically, it defines in two subsections the intended audience for the Standard—that is, the types of organizations it is designed for and how it might be used by them.

1.1. General (documents the specification as an official standard)

This section begins by specifying that the document represents an international standard for quality management systems. This is an ISO organizational requirement, a seal of authenticity. All official ISO Standards carry two common marks. The first is the registered ISO logo. This shows that the document has been officially released by the International Organization for Standardization. The second is the statement that the document is an international standard. The ISO releases many documents over the course of a year: reports, analyses, study results. But not all are to be taken as official standards. The "international standard" statement confirms ...

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