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Process Improvement Essentials by James R. Persse PhD

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Helpful Change Agent Skills

Process improvement at its most fundamental is about organizational change. And the application and management of change, as a major consideration in the business world, is more essential than ever. Today, technologies and technological capabilities are evolving at such a rapid, pervasive rate that businesses, even those not labeled as technology companies, have to continually deal with the choices, challenges, and strategy shifts that constant change brings. The considerations that revolve around change management have been pressed to stay up with the speed of the change in business environments. Change management and change agency are now more than ever seen as strategic considerations in many companies. And since process improvement begins with change, the same considerations might well be recognized when you begin such an initiative.

As with all change, when you begin to introduce process into a group, you may face varying degrees of resistance, frustration, insecurity, doubt—a host of reactions. To help minimize these and make the way smoother for your program's acceptance and adoption, here are some tips to help you usher in change.

Professional Readiness

Effective change management begins with professional readiness. Whenever you introduce something new into an organization, it is, by default, unproven and so it is usually open to wide scrutiny. In the technology field, where the "latest and greatest" is all too often overhyped, this can be especially ...

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