O'Reilly logo

Process Improvement Essentials by James R. Persse PhD

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Establishing the Process Team

You may need a process team to help carry out your initiative. Or you may not. It all depends on the scope of your program, on what you're trying to achieve. In this section, I'll present a generic look at what you might typically see in a traditional process team. You can establish the process improvement team by either appointing people within the organization or hiring from the outside. But either way, the job of the process team will (in general) encompass a threefold responsibility:

  • Interact with organizational stakeholders to shape a set of processes and procedures into a formal process program.

  • Set the program into place within the organization.

  • Monitor its long-term use throughout the organization.

All three of these are important jobs. They'll require that you put together a team composed of people with the process management skills required to get the jobs done and who have the ability to work together as an effective team.

Note

Because I'm presenting the considerations in this chapter sequentially, you might be wondering about a slight chicken-or-egg question at this point. The activities I've described earlier may benefit from the use of a team. On the other hand, you may not find need for a team until your organization is further along into the process. For some organizations, it may not be until more work is completed that you'll know the scope of you program and therefore the kinds of people you'll need long-term on your team. On the other ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required