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Problem Management: An implementation guide for the real world by Hall, Michael G.

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FURTHER READING

Agile Admin, The (2011) What is DevOps? http://theagileadmin.com/what-is-devops/. Accessed 29 April 2014.

A very straightforward introduction to this topic, with quite a few references for further exploration.

Ammerman, M. (1998) The root cause analysis handbook. Boca Raton, USA: CRC Press.

Andersen, B. and Fagerhaug, T. (2006) Root cause analysis: simplified tools and techniques. Milwaukee, USA: Quality Press.

Okes, D. (2009) Root cause analysis: the core of problem-solving and corrective action. Milwaukee, USA: Quality Press.

Three books from the quality movement. Each gives a different view of problem management from a non-IT perspective. I like the Okes book best, but Ammerman contains good information about causal factor ...

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